Philip Doos Email & Phone Number

United States

• Greet customers and establish a professional, friendly rapport.• Identify customers' financial needs, provide banking solutions, cross-selling and up-selling bank products and Referring customers to the appropriate associates as needed. (Merrill, Lending and Merchant services)• Create new Personal and Business deposit for customers.• Financially advise and create new line of credit, credit accounts and Auto loans for customers.• Daily outreach customers by Phone, Text and Emails• Clearly explain product and service benefits, requirements, restrictions, changes and other related products information to customers.• Provide ongoing banking relationship services with existing clients.• Ensure customer satisfaction and resolve issues with banking products or services.• Assisted managers in reviewing proof works for any errors and omitted information prior to be entered into the image data storage system.• Update records and reports all times to ensured compliance with banking policies and audit procedures.

Kuwait

• Managed 6 restaurants and achieved annual sales volume in excess of $6.14M. • Trained the crew & managers to provide superior customer service. • Increased sales 6% by suggesting low cost items with high profitable margin. • Increased employee satisfaction by 23% while cutting staff turnover in half by developing staff recognition and accountability programs.

Kuwait

• Established mandatory customer service training program which contributed to increased satisfaction scores from 74% to 97% and a 200% increase in repeat customers visits. • Established home delivery and outside banquets increased the gross sales 300%. • Reduced food costs 16% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management.

Kuwait

• Conducted General Cashier weekly Spot check (average daily $600.000). • Conducted Stores Audits (Over 500 Audits). • Conducted store Petty Cash and Cash Receipt Payment (CRV) Audits.

Kuwait City