 Outbound calls to sponsors and donors to inform them of World Vision’s current community development and relief projects  Advocate for children in communities requiring relief by seeking child sponsorship Request for sponsorship and donations by providing excellent customer service and educating donors about the various communities World Vision supports and basic necessities that children lack in these communities  Ensure the individual targets of sponsorship and donations are achieved in order to achieve the team target by the project completion date Ensure that the maximum outbound calls are made to reach sponsors and donors on daily weekly and monthly basis to achieve the set sponsorship and donation targets  Ensure that all information on the Sponsors Donors profile are up to date and follow due diligence and proper guide lines in noting the account on every interaction. Follow proper escalation and guidelines to resolve any concerns of sponsors and donors  Ensure maximum individual effort is made to achieve the team targets by the set deadlines

Data Entry Analyst - Ontario Fecal Immunochemical Test (FIT) Cancer Care Ontario Project (Contract) Analyzing pre requisition requests from Physicians to ensure that all the information in the requisition is accurate pertaining to the Physician  Ensure all information pertaining to the copy of the FIT test result are sent out accurately to all Physicians involved in the patient’s health care Ensure patients records Name, DOB, address, phone number and forwarding address match with OHIP records Ensure the patient meets the criteria to undergo such test on receipt of request and before the kits are mailed out Any errors in the requisition are sent to the concerned department to be rectified before kits are mailed out

Just Energy is a leading Retailer of Natural Gas and Electricity in North America to Residential and Commercial customers our main focus is providing the customers with choice, control and peace of mind when it comes to price for the consumption of energy through our long term fixed price, price protected or variable priced contracts and renewable green energy.Our green energy programme is focused on educating and helping customers reduce their pollution to their environment and the planet earth we live in from use of their energy through the just green natural gas and electricity programme by purchasing energy credits on customers behalf to offset the carbon emission that pollutes the environment from their gas and electricity consumption from negative Impact. As a Retention Specialist I address all customers concern with regards to their energy needs, Pro actively advice and educate customers with regards to Green and Renewable energy. Help clients take advantage of energy price market volatility by recommending the fixed or variable priced contracts best suiting the clients needs.Provide customers an excellent customer experience, Retain customers from changing retailers by educating the customers on their energy usage and bill, upsell energy efficient products to reduce customers energy cost and increase company revenue benefiting the mutual interest of the customers and the organizations plus contributing to the environment by the use of clean, renewable green energy.

Client Perspective Address Client concerns with regards to the house hold products ( i.e.Home Phone, Internet and Television – Satellite and Fibe TV) and services provided by Bell in an inbound call center environmentHelp existing clients to upgrade and downgrade their current products with bell tailored to the individual requirementFind opportunities through client interaction and fact findings to promote new services.Save Bell clients from moving to competition by explaining the technology difference of their products with bell in comparison to the competition.Help client with pricing and promotions of Bell products Company Perspective Provide an excellent customer service experience for Bell customers and saving existing clients from moving to competition.Increase revenue for the company by stopping deactivations of client services with the company and up-selling new services to the existing clientsBuilding customer loyalty to Bell by recommending clients to have all their house hold entertainment with Bell for all their entertainment needs.

CIBC Branch BankingAdvised clients with their Mutual Fund and portfolio investments, short term and long term investment needs such as RRSP, RESP, Tax Free Savings accounts, and GIC’s Generated new secured credits via mortgages and secured lines of credit Promoted solutions to help clients make money, save and manage their credit needs i.e. deposit accounts, credit card products, unsecured lines of credits, loansProvided professional advice and solutions to clients that helped them achieve their financial goalsProvided solutions to small business clients by offering them business accounts and business lending and investment options for their day to day business operationsHandled customer complaints and provided effective solutions Contacted clients on a regular basis to discuss in detail the client’s present and future financial needs by performing periodical financial health checks and offering best banking productsHolistically approached each client’s financial planning needsEducated clients to invest in markets and capitalize on market volatility to earn better returns that helped achieve their investment goals“Received highest sales award in the Mississauga District for 2009, 2010 and 2011 in Investments (CIBC Mutual Funds) and Regular Investment Plan (RIP in CIBC Mutual Funds) and Credit card Sales received commendation for increasing the revenue and growth of the business”.

CIBC Telephone BankingProvided professional sales and customer service support to customers through telephone banking Recognized opportunities and promoted the right financial solutions to banking, investing and lending needs Achieved the true calls per hour guideline by controlling the hold and wrap time thru excellent communication and call handling skillsIdentified opportunities by navigating different panels on the system and provide the right financial solution to clients “Received the quarterly and annual Individual Achievers Award for excelling in sales of financial products over and above the set targets”.

CIBC Business BankingResponsible for updating and implementing existing/new client profile on the Business Banking PlatformCreating templates and new account reports for new/modified usersGenerate billing change reports on a monthly basis for all converted clientsDocument, update and audit client information and wire paymentsAssisted Customer Service with implementation of Customer profile on the database using Siebel “Received commendations for handling implementation jobs with outstanding ability for quick and time bound conversions”.

Responsible for the sales of Philips Electronics and Whirlpool Appliances to Key accounts including product launch, product presentation and product training to Key accounts and dealer networkMarketing of Philips office automation products to Government Organizations, Hospitals Banks and other business channels“Acquired the American Express contract for the Middle East Region for credit card promotions with Philips personal care and electronics products. Increased the market share and revenue growth of Philips & Whirlpool products to Bahrain Duty free and hyper market channels in Bahrain for being their leading No 1 brand in sales of electronics & appliances.Achiever award for top sales of Philips office automation products in the Middle East Region from Philips Dictation Systems”. Volunteer WorkActively fund raised and created social awareness at social events and gatherings for CIBC Run for Cure for Breast Cancer and CIBC Movember for Prostate Cancer.