Responsible for program management, leading multiple large-scope consulting projects and implementations of workforce management software (WMS). Partner directly with internal c-suite executives and external clients to achieve the optimal timeline of rolling out implementations to multiple locations simultaneously. Develop and manage implementation guides, assign daily and weekly goals for each consultant, manage overall project timelines, relationships, client expectations, status updates, and lead client-side trainings.

Responsible for leading and managing large scope consulting projects and implementations of workforce management software (WMS) to analyze and improve workforce efforts/processes. Create and manage implementation guides in SmartSheet, assign daily and weekly goals for each consultant, manage overall project timelines, relationships, client expectations, status updates, and lead client-side trainings. 🔹 Manage a small team of consultants, executing over $800k of consulting contracts annually🔹 Led on-site consultations resulting in tens of thousands in additional revenues by adding additional services to project scope🔹 Liaise with client executives and their general management teams (up to 120 members)

Sole project leader for on-site labor management software implementations and productivity analysis, collaborating directly with asset managers, general managers, and executive teams. Engineered labor standards for all roles in the hotel/restaurant industry, including Culinary, Restaurant Service, Rooms, Spa, & Supporting Departments. Configured forecasting models for KPIs that drove projected hours for each position in the labor structure, resulting in labor efficiencies, and tracked post-implementation financial performance to meet or exceed financial projections from analysis resulting in savings.🔹 Received the departmental “Employee Engagement” Award; Promoted to Senior Consultant🔹 Created a cultural shift in labor-management processes resulting in average payroll savings of +5%, or $200k – $3.2MM🔹 Trained and managed small teams of 1-4 consultants to lead and execute internal/external responsibilities🔹 Elected to lead the Software Improvement Team; Created +40 custom UI/UX interfaces 🔹 Developed a custom reporting system allowing clients to create a productivity data analysis in less than 10 minutes

Managed an account base of 25-40 total accounts with $650k in annual revenues. Collaborated with Senior-level executives and General Managers at up to 450 individual locations. Managed partner relationships post-implementation and built custom reporting each quarter for large-revenue clients.🔹 Facilitated 8-10 annual trainings for new or existing clients via webinar 🔹 Worked directly with the development team on managing projects and deadlines for up to 25 locations per contract