Managing Online Amazon Retail business - FBA/FBM

Independent Consultant working on a MapR Big Data & Tableau Implementation for a large UK Retail / Healthcare OrganizationBusiness analyst working on the initial phases of a Customer Digital Transformation project.Hadoop / MapRApache DrillApache SparkTableauTableau ServerAnalytics

Headed up 5 groups consisting of ServiceNow Data Administration, Usage, Sales BI, Compliance & Licensing & Customer Analytics TeamsBuilt out a Licensing Compliance Team for ServiceNow Products & Fulfiller & Discovery Licensing ModelsHeading up a Team of Data Scientists responsible for Predictive Programs At Risk(Churn) Customer Retention and Product RecommendationsBuilt & Run a Compliance Program for 2016, resulting in $22M of collectable upsell RevenueCreation of Licensing Decoder, Usage & Adoption Models to show the life cycle & adoption of customer cloud applications to help drive Cross-Sell, Upsell & Retention Programs.Automation & Build of Customer 360 Reporting - Rolled out to entire Sales Organization - 2000+ PeopleTarget Customer & Whitespace Accounts in ServiceNow Universe, including working with Dunn & Bradstreet, Account Planning & MDM Programs.

Working in Sales Operations within a rapidly expanding & dynamic Cloud based company in London / Santa Clara, having set up a team responsible for 3 core areas & working heavily with IT:-* Internal Sales Systems - Designed, managed, developed & deployed a number of Sales Systems, CRM Related projects & tools on Cloud Platform- Ran an organization of Business Analysts- Review of CRM Systems - Salesforce, Siebel, Microsoft Dynamics - Internal Cloud CRM System on ServiceNow Platform(SURF/SSA) - Products, Price Books, FX Rates, Opportunity Forecasting, Line Items, Contracts, Quote, Order to Cash, Sales Forecasting Methodology-Partner Portal. Development & deployment of external Partner Portal (TreeHouse) integrated with ServiceNow CRM- Re-engineered Account Creation & lead routing from Sales to Marketing- Internal Sales Request Tool - Tasks, Routing, Service Level Agreements- Enhancement of ServiceNow Reporting - Time Dimensions, Sales Commits Processes, Territory Hierarchies, Commissions* Data Administration- Setup & running a Data Admin Team- Implementation of Data Admin team, processes for Internal CRM- Account Master Design / Governance / Definition - Dunn & Bradstreet(Hoovers)- Lead Conversion / Request Process / Account Allocation- Design & management of Denied Party Screening Process for Legal(MKData Services)- Global 2000 Account Matching & MDM.* Sales Business Intelligence- Setup & running a Sales BI Team- Performance Analytics- Designed & Implemented Sales SQL Server Datawarehouse pulling from ServiceNow Instances, snapshots, KPIS utilized by entire organization.- Sales BI Implementation - Rolled out Tableau to the Company, Analytics, KPI Dashboards, automation of manual reporting embedded into ServiceNow Platform

Joined as a BI Contractor within Sales Operations Organization in a rapidly expanding cloud company. Responsible for :-- Development / Update of Reporting Engine on Internal CRM (ServiceNow Platform)- Sales Pipeline & Forecast Reporting Automation- Implementation of SQL Server Datawarehouse from Cloud Systems (T-SQL)- Design Territory Models- Implementation of Reporting Tools - SAP Business Objects, Tableau.

BI Consultant at Johnson Controls- SME on CMMS Work Order and Asset Management Analytics (Maximo)- Data Warehouse Design for LCAM & CMMS- Design of KPI Model Oracle & Cognos QBR Model for Ericcsons- Design of Payment Mechanism

Contract involving the capturing & documentation of key processes & KPI reporting within Legal & General as part of an outsourcing project.Design Crystal Reports, KPI Definitions.

Covering the Interim Management role within an FMCG environment, responsible for day to day running, management of 5 staff, target and goal setting, sales forecasting, stock control and multi channel sales.

World Wide Global Reporting Manager and Lead Analyst within Sales Operations, managing a team of five direct Sales & Channel Reporting Analysts, 5 indirect and co-project management of offshore and onshore developers.Responsible for ownership, design, development and maintenanceof Sales Business Intelligence platforms for VMware. Supporting 1600 active users from Field to EVP.Responsible for WW Sales Forecasting Methodology & Global Dashboards, DNB, Whitespace Analysis, Customer Master, Ad-Hoc Reporting, OBI EE, Partner Reporting, Leads Funnel, Sales Force Reporting and overall Sales BI Strategy & direction.

Business Intelligence Program Manager for VMWare in addition to Sales Business Analyst and Data Analyst.Responsibility of Enterprise BI Strategy for Sales & Channel Sales from initial manual process(EMEA) to SQL Datamart to full Enterprise Data Warehouse and OBI EE Presentation stack(Global)Deployment to 1600 Users, from Executive Dashboard/Scorecards to Sales Field Operational Reporting and Data Analyst PowerUsers.Working directly with Senior Sales, Marketing, Finance & Operations VPS/Directors.World Wide Owner of Sales Forecasting Methodology & ProcessesWorld Wide Owner of Sales Business Intelligence SystemsSiebel / Oracle / SalesForce / SQL Server / OBI EE(Siebel Analytics) / Business Objects / Crystal Reports

Working as an independent IT Contractor for multiple clients also as an associate for Fusion., Working on Remedy systems. Focusing primarily on development, business analysis and training using Crystal Reporting, Business Objects SQL Server, Oracle and VBA, Remedy and IFS. • Worked as an IFS ERP Consultant for De La Rue(01/06,07/06-09/06) and Pittards(02/04-07/04).• Working with the business on defining & documenting requirements for manufacturing processes/recipes/reports, packing lists and billing. Crystal Report/IAL Development.• Reporting from IFS Financials, Manufacturing & Distribution Modules through IAL, Oracle Views/Procedures with Crystal Reports, Toad and Crystal Enterprise.• Worked as an Associate for Fusion consultancy at Sit Up TV(02/06-05/06), Visa(10/04-01/05) and short-term at McKesson, Alliance & Leicester & Tiscali(10/06-12/06)• Business Analysis, Development and Project Management of Helpdesk and Sales reporting requirements. Crystal Report & SQL Server & Oracle view development. Crystal Reports trainer.• Using Crystal Enterprise/CRD, Business Objects/Crystal Reports XI, SQL Server stored procedures and Excel VBA with Remedy and Exony software.• MIS Technical Lead in a team of 6 at LOGICACMG(04/05-07/05) working for Transport for London in a new reporting team. Responsible for all internal and external reporting.• Requirements and business analysis of client needs. Meeting directly with TFL clients and senior Logica management.• Design and implementation of SQL DataMart. Setting up SQL Server 2000 repository, installation of Crystal Report scheduling software (CRD), development of reporting solutions using Crystal v9. • Crystal Reports V9. Business Objects XI, Remedy 6. Dealing with Change/Helpdesk/Task/Asset modules

Employed as both a contactor and evenutally permanent position.Working on Data Analysis and development of National Service Framework tools for Clinical Governance as part of the NHS National Program.Data Manager responsible for the migration of Electronic Healthcare Records from legacy GP Systems such as Torex,EMIS.

Business analysis and development of MIS/Marketing reporting including Call Centre analysis and forecast modeling.• Management of MIS Reporting team before permanent MIS Manager employed.• Dealing with internal clients concerning user requirements, deliverables and acceptance testing.• Project management of report development process including business analysis, technical requirements and user documentation.• Produce marketing reports using Crystal Reports v7.0 from a Point CRM database. Reports for Finance and Sales including Churn Rates, New Sales, Sales Conversion Rates, Peripheral Sales and inquiry.• Analysis of the effectiveness of sales channels within the company. Extraction of data to show sales enquiries to order conversions from the enquiries, telesales, web and direct sources.

Worked as an Account Manager, Category Analyst and Software Developer over three years. Permanent.• Responsible for a number of high profile Blue Chip accounts including Gallaher Tobacco, Forbouys and Britvic Soft Drinks with a turnover of circa £200,000 P/A.• Responsible for the day to day management of projects within PAP, budgetary control, presentation, developing solutions and consultancy within Category Management and Supply Chain.• Developing strategy for the implementation of new business processes within Space Management, Business Measurement, Promotional Analysis, Direct Product Profitability (DPP), Customer Account Profitability (CAP) and with a broad range experience of Category Management Processes and Efficient Consumer Response (ECR) principles.• Developing new analytical techniques and reporting methodology within Category Management for both Retailers and Manufacturers. Undertaking hands-on analysis of Market/Sales Data, Logistical Information and Market Research.