Aspect Scientific are a specialised technical service and support provider of medical diagnostic instrumentation. We provide tailored services to meet the specific needs of our customers, from return to base service centre repairs, to field preventative maintenance and breakdown response, instrumentation installation services, software / hardware updates, 24/7 technical support, to fully comprehensive service contracts. We also provide a range of other support services designed to… Show more Aspect Scientific are a specialised technical service and support provider of medical diagnostic instrumentation. We provide tailored services to meet the specific needs of our customers, from return to base service centre repairs, to field preventative maintenance and breakdown response, instrumentation installation services, software / hardware updates, 24/7 technical support, to fully comprehensive service contracts. We also provide a range of other support services designed to compliment and enhance existing business functions to ensure first class support for your customers, including flexible, demand driven service engineer resourcing and part or full service outsourcing solutions. We partner with diagnostic instrumentation manufacturers and distributors to deliver bespoke service and support solutions on their behalf, in addition we also offer technical service direct to end users for a range of diagnostic products. From a single field service visit to carry out a repair, to comprehensive support contracts, to complete technical service and support outsourcing, Aspect Scientific have the experience and skills to support you and offer flexible services to ensure your business needs are not only met but exceeded and your customers receive high quality customer service at all times. Aspect Scientific provide quality technical services via field based Service Engineers providing UK nationwide on-site support, an in-house Service and Repair Centre and office based technical support manned by experienced Support Specialists and Applications Specialists. The Technical Service team have a wealth of expertise and experience in providing medical diagnostic instrumentation service and support direct to the customer. We have specialist knowledge in areas such as; ELISA automation, Urinalysis, Biochemistry, Haematology, Molecular Extraction, Liquid Handling, Blood Gas and Point-of-care instrumentation. Please contact us for information on any of our services Show less

• Leadership of field service engineers throughout the UK and the Stockport based Service Centre. • Coordination of customer support activities to resolve customer complaints, working with all other team members. • Investigating and implementing new initiatives to continually improve customer service. • Promote and implement LEAN business improvement techniques within the department. • Design, implementation and updating of technical procedures, work instructions, forms and… Show more • Leadership of field service engineers throughout the UK and the Stockport based Service Centre. • Coordination of customer support activities to resolve customer complaints, working with all other team members. • Investigating and implementing new initiatives to continually improve customer service. • Promote and implement LEAN business improvement techniques within the department. • Design, implementation and updating of technical procedures, work instructions, forms and reports in relation to field service. • Coordinating and involved in the inspection, service and repair of instruments and parts in the Service Centre and the field, ensuring high quality results. • Established KPI’s in relation to service and ensuring these are met, measured and reported accurately. • Provide technical and engineering support, advice and guidance to colleagues and customers. • Work with colleagues and suppliers to ensure appropriate spare part stock levels are in place and correct stock control methods adhered to. • Created close working relationships with the technical support personnel of third party instrument manufacturers and liaise where required on technical issues.• Responsible for the complete installation process of lab instruments at customer sites. • Organisation and running of departmental meetings. • Leadership of the team, developing skills and roles to further the careers of those within my team. • Provide accurate reports and data relating to technical service work as required.• Oversee customer support activities relating to engineering / service / repair work ensuring high quality, efficiency and to ensure excellent customer support is delivered.• Worked to develop the UK service business by establishing third party service partnerships with other medical diagnostic instrumentation suppliers. This has involved preparing detailed business plans, proposals and data analysis in relation to service statistics, financial accounting and forecasting. Show less

Carried out implementation of new laboratory diagnostic systems on customer sites, such as fully automated ELISA processors and Molecular extraction pipetting systems placed into NHS Microbiology, Serology and Virology laboratories.Managed the pre-delivery inspection, setup and testing of instruments within the Service Centre (Workshop), followed by co-ordination of the transportation and delivery to customer sites.Either co-ordinating with other field service engineers to carry out the… Show more Carried out implementation of new laboratory diagnostic systems on customer sites, such as fully automated ELISA processors and Molecular extraction pipetting systems placed into NHS Microbiology, Serology and Virology laboratories.Managed the pre-delivery inspection, setup and testing of instruments within the Service Centre (Workshop), followed by co-ordination of the transportation and delivery to customer sites.Either co-ordinating with other field service engineers to carry out the on site installation or carrying out the installation myself.Liaising with instrumentation manufacturers for technical support and organising of service training, procedures, spare parts supply, etc. Also general field service activities such as the repair and planned preventative maintenance of laboratory diagnostic systems on customer sites working closely with the Technical Support Specialists (telephone technical support), applications specialists and other field service engineers to effectively and efficiently resolve technical issues reported by the customer.Also provided technical support and direction to the Service Centre engineers.Within this role technical service and support was provided on a range of instruments, as with previous Field Service Engineer positions - automated urine analysers, automated ELISA processors, fluorescence polarisation therapeutic drug monitoring analysers, chemistry analysers - but with the addition of molecular extraction systems and further ELISA based automated instrumentation and also a range of POC devices such as cell counters and blood gas analysers. Show less

Field Service Engineer covering the Northwest, carrying out field service, repair, maintenance and updates on Sysmex Haematology and Coagulation systems. Trained and provided on site technical service for Haematology analysers such as the K4500, KX21, POCH100i and XS systems. Providing a high level of customer support on site throughout the Northwest and further afield as required.

Continuing with all of the responsibilities as listed below as a Field Service Engineer but also incorporating coordination activities to organise the appropriate and swift response to breakdowns with the rest of the field service team, rolling out engineer technical training, procedures and checklists, organising the installation on customer sites of laboratory based systems. Also provided management and direction for the Workshop based engineers. Provided support and coaching for new… Show more Continuing with all of the responsibilities as listed below as a Field Service Engineer but also incorporating coordination activities to organise the appropriate and swift response to breakdowns with the rest of the field service team, rolling out engineer technical training, procedures and checklists, organising the installation on customer sites of laboratory based systems. Also provided management and direction for the Workshop based engineers. Provided support and coaching for new engineers, developed both workshop and field service procedures, checklists and forms in accordance with manufacturer guidelines. Cascaded technical training internally, organising, planning and running service / technical training for colleagues.During this time a field service territory was also maintained, providing the same on site customer support as detailed below as a Field Service Engineer. Show less

Promoted from Workshop Engineer to Field Service Engineer working on customer sites to provide planned preventative maintenance, response to breakdowns with on site fault finding and repair, hardware and software upgrades, system installation and general technical support direct to the customer on the same instrumentation types listed below. Also provided out of hours technical support over the telephone along with other members of the Technical Support team. Also provided customer training on… Show more Promoted from Workshop Engineer to Field Service Engineer working on customer sites to provide planned preventative maintenance, response to breakdowns with on site fault finding and repair, hardware and software upgrades, system installation and general technical support direct to the customer on the same instrumentation types listed below. Also provided out of hours technical support over the telephone along with other members of the Technical Support team. Also provided customer training on site for newly installed instrumentation. Worked primarily within NHS and private hospital laboratories such as Clinical Chemistry, Microbiology and Serology laboratories but also Veterinary laboratories.Fully managing own workload, priorities, spare parts stock and admin tasks to combine to provide excellent levels of customer service and technical support. Covering a large northern England territory from Newcastle down to Boston, coast to coast. Show less

Workshop Engineer responsible for the service and repair of automated laboratory diagnostic systems and instrumentation such as Sysmex Urine analysers, ELISA processors, Chemistry analysers, Fluorescence polarization analysers, Haematology analysers and also POC instrumentation such as blood gas & electrolyte analysers, and dry chemistry analysers. Provided a Workshop service for complex repairs not always possible on the customer site such as complex optical alignment procedures for flow… Show more Workshop Engineer responsible for the service and repair of automated laboratory diagnostic systems and instrumentation such as Sysmex Urine analysers, ELISA processors, Chemistry analysers, Fluorescence polarization analysers, Haematology analysers and also POC instrumentation such as blood gas & electrolyte analysers, and dry chemistry analysers. Provided a Workshop service for complex repairs not always possible on the customer site such as complex optical alignment procedures for flow cytometery based urine analysers.Carried out high volume repairs of POC instruments received into the workshop directly from customers as a return to base repair service. Provided maintenance of service loan analysers in case instruments in the field required replacement at short notice.Setup, inspection and testing procedures carried out on all instrument / analyser types prior to installation at customer sites. Duties also included packaging, delivery and assisting field service engineers with the installation of laboratory based systems.Working closely with the Technical Support team to assist with over the phone trouble-shooting and customer support. Working closely with the Field Service Engineering team to provide Workshop technical support and advice where required. Show less

Workshop Engineer responsible for the service and repair of laboratory automated liquid handling instrumentation such as robotic sample processors and fully automated multi pipetting / dilution systems.Carried out component level electronics fault finding and repair, mechanical maintenance and repair and validation testing within a service workshop environment. Also supported field service engineers where required.Also established and maintained I.T. systems for the company including… Show more Workshop Engineer responsible for the service and repair of laboratory automated liquid handling instrumentation such as robotic sample processors and fully automated multi pipetting / dilution systems.Carried out component level electronics fault finding and repair, mechanical maintenance and repair and validation testing within a service workshop environment. Also supported field service engineers where required.Also established and maintained I.T. systems for the company including setting up and managing UNIX and Windows2000 Servers, company wide internal/external email system, centralised network file storage, firewall, local area networking, VPN to remote offices, Lotus Notes workgroup databases and general I.T. support for colleagues. Other I.T. related duties included the build and setup of new computer systems and network connectivity solutions for supply along with instrumentation installed at customer sites. Show less