• Event planning & management to provide a personalised and tailored experience to each client• Catering to every individual client’s diverse requirements such as their cultures, customs, dietary preferences, etc.• Setup client accounts in ResPAK and process payments• Coordinating between suppliers, kitchen, floor staff, and clients• Purchasing duties depending upon nature of the event• Continual monitoring and compliance of RSA, fire safety, and health regulations• Staff training and supervision• Resolving client complaints and report relevant matters to higher management • Liaise with management to formulate and amend standards & procedures to increase efficiency • Decision making & prioritising • Optimising resources within a strict time frame and budget

• Monitoring compliance with health, building maintenance and fire regulations • Reconciling cash/eftpos transactions and make bank deposits• Ensuring food is prepared and presented as per organisation’s standards • Investigating and resolving complaints whilst maintaining a high standard of customer service.• Purchasing equipment and supplies when needed.• Conducting employee training programs, handling personnel issues, and evaluating employee performance• Coordinating a variety of services such as waste removal, equipment servicing/repairs, and pest control.

• Working within a team to provide an excellent service• Keeping communications channels open between kitchen and team members • Handling customer queries and concerns • Paying attention to details such as dietary requirements and allergies• Maintain cleanliness and hygiene throughout the venue• Cash and eftpos handling

• Front desk duties involving checking guests in and out, settling their bills, answering telephone calls, etc.• Coordinating between different departments of the hotel, such as housekeeping, maintenance, etc.• Creating and amending reservations• Organising external services for guests, such as taxis, restaurant bookings, etc• Preparing roster and supervising team members• Resolve concerns of guests and team members