IT Professional | Technical Problem Solver | Team PlayerFriendly and approachable IT generalist with over 23 years of experience in the field. Skilled in effectively communicating with individuals at all levels of an organization, from senior management to end users. Proficient in translating complex technical issues into easily understandable language, ensuring that users feel comfortable and confident in their interactions with technology.Areas of expertise:Windows Operating SystemsServer Operating SystemsAzureHyper-VIT securityHP switchesWireless Access PointsDiagnosing and resolving hardware issues for PCs and laptops, providing expert troubleshooting and repairs to ensure optimal performance and functionality.In addition to my technical skills, I have a strong background in people management. Experienced in setting objectives, establishing personal development goals, and fostering a customer-centric team culture. Committed to driving excellence in customer service through effective leadership and collaboration.