* Analyze sales submissions and revisions to assist in the successful installation of Sound systems, Music platforms and Sensory branding equipment.* Understand/interpret scopes of work and engineered documents.* Manage multiple jobs at the same time and facilitate scheduled deadlines.* Interact and use Engineering and Field Operation Department resources to maintain systems integrity and customer expectations.* Review required sale submission documents to confirm client… Show more * Analyze sales submissions and revisions to assist in the successful installation of Sound systems, Music platforms and Sensory branding equipment.* Understand/interpret scopes of work and engineered documents.* Manage multiple jobs at the same time and facilitate scheduled deadlines.* Interact and use Engineering and Field Operation Department resources to maintain systems integrity and customer expectations.* Review required sale submission documents to confirm client signature, matching equipment and labor sold price or leased status, and accurate billing information on each sales order. * Review all provided documents (Quotes, Purchase Agreements, Engineered Drawings, etc.) to verify the Scope of Work is complete, equipment QTY/type is correct, and to add any additional information provided by the sales rep/Engineer. * Load corresponding parts onto Quote in Oracle along with labor totals and ensure all dollar amounts match the provided paperwork.* Communicate verbally and/or in writing internally as needed to insure questions are answered and resolved prior to job being initiated.* Assist with internal inquiries regarding equipment specifics and functionality.* Maintain a working knowledge of key parts and equipment, as well as substitution alternatives for efficient job specs.* Work in Oracle database as needed based on the terms of the order. Show less

• Coordinate the successful multi-location installations of Sound systems, Music platforms and Sensory branding equipment.• Constantly communicate with internal stakeholders to ensure on-time installations.• Be familiar with different stages of the installation process for multiple projects occurring simultaneously.• Negotiate labor rates with our field operations network and coordinate the delivery of equipment to arrive in advance of an on-time system installation.• Act as… Show more • Coordinate the successful multi-location installations of Sound systems, Music platforms and Sensory branding equipment.• Constantly communicate with internal stakeholders to ensure on-time installations.• Be familiar with different stages of the installation process for multiple projects occurring simultaneously.• Negotiate labor rates with our field operations network and coordinate the delivery of equipment to arrive in advance of an on-time system installation.• Act as liaison between Mood Media and a globally recognized name brand customer base, ensuring locations are installed according to customer expectations and Engineering designs. • Interact and utilize our Engineering and Field Operation Department resources to maintain systems integrity and customers expectations. • Maintain multiple customer account databases, which are shared company-wide, so accuracy is imperative. Show less

• Coordinate timely service or removal requests ensuring client specific SLAs are met. • Receive and input service orders into Oracle and document all on-going communication including job completion in scheduling tool according to departmental standards. • Ensure that service order billing is completed in a timely manner and correctly billed to the customer. • Takes a proactive approach to anticipating and preventing scheduling conflicts. Troubleshoots client service issues… Show more • Coordinate timely service or removal requests ensuring client specific SLAs are met. • Receive and input service orders into Oracle and document all on-going communication including job completion in scheduling tool according to departmental standards. • Ensure that service order billing is completed in a timely manner and correctly billed to the customer. • Takes a proactive approach to anticipating and preventing scheduling conflicts. Troubleshoots client service issues when able. • Provide function support on a daily basis and ongoing support on various projects for the department. • Participates in phone queue answering and cooperates with other team members to ensure service standards are met as needed.• Perform other related duties as assigned. Show less

•Receive incoming and outgoing calls from our clients in a call center environment.•Process incoming requests by fax, email, request system via outgoing calls as needed•Resolve technical calls via telephone troubleshooting•Create service work orders for unresolved technical issues and process advance exchange orders•Analyze accounts in database to assist clients with technical, billing, and account questions. •Administer daily problem solving for clients seeking help in… Show more •Receive incoming and outgoing calls from our clients in a call center environment.•Process incoming requests by fax, email, request system via outgoing calls as needed•Resolve technical calls via telephone troubleshooting•Create service work orders for unresolved technical issues and process advance exchange orders•Analyze accounts in database to assist clients with technical, billing, and account questions. •Administer daily problem solving for clients seeking help in resolving issues/problems•Enter messages into database with every client interaction•Work independently to provide real-time solutions for client inquires/problems•Coordinate work with other departments and functional areas across the company to meet the needs of our clients.•Promote and provide excellent customer service to Mood’s internal and external clients•Think quickly and retain information to provide real-time solutions•Work independently with minimal supervision•Continuously learn about new products, services, and company offers and internal processes.•Perform other duties/projects as assigned Show less