Philip Gitau Email & Phone Number

As a dedicated Customer Service Representative fluent in English, I excel in providing exceptional customer support across diverse markets. With over 10+ years of experience in high-volume call centers and retail environments, I have developed a keen ability to navigate complex customer inquiries with patience and understanding.My expertise lies in resolving customer issues swiftly while maintaining a compassionate tone, ensuring that every interaction ends positively. I am adept at using CRM systems to track customer interactions and analyze feedback, which helps in personalizing service and improving satisfaction rates.In my previous role, I was recognized for achieving a 98% customer satisfaction score and have successfully reduced call handling times by 20% without compromising service quality. I am committed to continuous improvement and regularly participate in professional development courses to enhance my communication and problem-solving skills.I am passionate about fostering inclusive customer experiences and am always seeking ways to go above and beyond for customers, ensuring that they feel heard, valued, and respected in every interaction.

Listed skills include Customer Service, Sales, Telecommunications, Customer Experience, and 12 others.

• Customer Services Representative

  Ex :Safaricom Plc

  Jan 2013 - Present - Kenya