Migrated clients from Windows 7 to Windows 8.1 using ExxonMobil migration toolsExperience using Remedy ticketing system for tracking, updating and closing assignmentsSupport of Microsoft Office 2013 and Microsoft Lync/Skype 2013Printer support and configuration of HP and Xerox 7855 Document Center Multi-Function PrintersDaily support of pc related problems covering a multitude of issuesRemote support for approximately 1000 ExxonMobil Home Based Office employees using Microsoft Remote Assistance

Experience: Friedkin Information Technology 09-2008-To 10-2014Managed and supported two Lexus Dealerships in the Houston area for all IT related issues.Provided support for Gulf States Toyota Parts Distribution Center. Configured and supported Dell desktops, laptops, multiple Motorola RF Scanners and Zebra printersProvided minor support for the Parts Management SQL based systemAccount administration creating accounts and configuring print settings in Reynolds & Reynolds Order computer equipment and computer accessories for LexusUtilize Altiris Console to push applications, create accounts, perform image captures and manage pcs and usersCreated VBScript to assist in restricting Internet access on certain pcsCreated Ghost image for Windows 7 rolloutProvide day to day support on a myriad of desktop and networking issuesSupport applications for Lexus i.e. Reynolds and Reynolds and other assorted dealer specific Web applicationsSupport IPhones, IPads, and Blackberry devicesSupport Office 2007 and 2010Daily support of HP, Ricoh and Lexmark printer issues

Migrated clients from Windows 2000 to Windows XP utilizing Symantec's Ghost and PMQuest softwareBacked up and restored user data, installed images and all applicationsManaged projects supporting 260 remote clients at BP Westlake concerning software upgrades and connectivityDay to day support of remote end users and wireless connectivity Tested all standard applications including legacy applications for Win2000/WinXP compatibilityCreated step-by-step documentation for end users on use of several applications—i.e. ATT Network Client Automated some tasks for remote users using VB script and batch filesDaily duties include troubleshooting of desktop software and hardwareSupported remote clients--Work from home and across the country using IBM’s Ayudame and NetMeetingUtilized Clarify system to enter track and close Help Desk TicketsSupported MSOffice 2000, 2002, 2003Outlook 2002, 2003 support Supported Lotus Notes 4.5, 4.6, 6.0, 6.5, 7.0 for clients EmailSupported ATT Net Client for remote connectivityTroubleshoot hardware related issuesIntermediate level File/Print supportIntermediate Blackberry and Palm SupportBasic VB script experience

Project lead for transition rollout from NT 4.0 to Windows 2000 for British Petroleum. Duties included facilitation of both technical and personnel issues. Responsible for ordering equipment and assembling on and offshore teams for the transition Managed five technicians for upgrade from Win311 to WinNT40. Duties included installation and troubleshooting of all software and hardware related issues for new and existing PC’s Edited and modified scripts using McAfee Power script and VBScript for server deployment of applicationsHelped develop custom rollout of Internet Explorer 5.5, to replace Netscape for company deploymentExperience working with many makes and models of laptops and desktops, including Compaq, IBM, Dell, Sony, AST and other assorted clones