• Responsible for the hiring and development of a team of 15-20 individuals that prioritized exceptional customer experience in a service-focused selling environment.• Cultivated positive work environment through training centered around constructive coaching and counsel around associate performance issues; ultimately encouraging and recognizing creative thinking, fostering unique ideas.• Drove sales increases and profitability across all facets of the building, including copy and print, technology and services sales, and merchandise sales.• In absence of the General Manager, responsible for secondary leader check-in's, efficient scheduling, inventory control and replenishment, and reviewing operational processes, including cash handling, planogram integrity, and merchandise presentation.

• Responsible for training all associates on accurately and efficiently identifying client needs and creating innovative solutions.• Directly responsible for developing a brand loyal customer base through client acquisition and retention via rewards programs, local marketing campaigns and mobile app downloads.• Actively monitored metrics including Medallia Net Promoter Score, and directly interacted with clients to identify areas of opportunity for customer service improvement and present solutions to the General Manager.• Led community outreach programs to increase local brand visibility.• Drove client satisfaction by ensuring organized and well stocked merchandise, and creation ofunique displays to boost promotional product sales.