5B is a clean-tech scale-up, that has rapidly grown into multiple global markets and has established a vertically integrated supply chain.As a senior member of the product development team and reporting to the CPO, the key focus of this role is crafting and executing product strategy, data analysis, conducting market analysis, research and testing, developing product roadmaps, overseeing product development by the R&D team, creating and driving product launch plans, and leading the commercialisation of the 5B delivery solutions, including the development of autonomous machines and software applications.

Leading a global team to build and deliver services to our network of deployment partners, during pre-sales, project delivery and post sales, whilst also enhancing business processes and operations through continuous improvement, digital transformation, conducting capital budgeting analysis, demand planning and developing business strategy and plans, in line with corporate strategy and international market needs.

Responsible for delivering field services within the business ecosystem and the Maverick-as-a-Service (MaaS) business model, through the development, management and continuous improvement of the technical services function for all field related activities (deployment, commissioning and O&M).

Supporting the conversation on technical lighting system matters, plus market introduction of systems (hardware, software and SaaS solutions), and driving innovation leadership in new technologies across Australia through consultative selling, advocating for a healthier and more sustainable future.

Overseeing the provision of services for our professional sales channels and customer satisfaction team, using continuous improvement strategies, optimise operations and service delivery frameworks, plus performance tracking, for a smooth and efficient service to meet the expectations and needs of our customers. Furthermore, acting as inhouse business improvement consultant, solving internal operational issues by use of data driven analysis and Lean methodology to present findings and recommendations for improvement. Furthermore, as a leading technical expert of lighting systems, managed external project and customer technical issues through data analysis and root cause analysis, presenting reports and implementing recommendations for each unique case.

Leading a highly skilled team of technical engineers, system designers and proposal officers, the team provided both tier one and two technical support, system design support, pre/post-sales support and project implementation for our customers across Australia (included hardware, IoT, software and SaaS solutions), whilst also implementing and improving business systems and processes as part of continuous improvement projects.

As marketing manager for the professional lighting portfolio (hardware, IoT, software and SaaS solutions) at Philips Lighting Australia, I developed and executed the yearly marketing plan, strategy, budget and directed marketing activities to achieve country sales targets. Furthermore, I also served as a member of the senior management team, attending to general management duties and involved in market business strategy development.

Managing and implementing the ANZ marketing plan for Philips Dynalite, as well as effectively managing the product portfolio and budget. I ensured that Philips Dynalite was positioned for success through its product and marketing strategies. I also achieved a strong understanding of both residential and commercial channels to market and possessed an intricate technical understanding of the Philips Dynalite product portfolio. Furthermore, I also served as a member of the senior management team, attending to general management duties and involved in market business strategy development.

Development and Implementation of the Philips Dynalite Dimension Dealer Accreditation Program, via a partnership approach with the exclusive Value-Added Resellers (VARs), building and maintaining strong relationships with all existing, new, and prospective Dimension Dealers, key VAR contacts and with other industry stakeholders. • ANZ Territory Management. Establishing and maintaining a good relationship with all the VARs, Dimension Dealers, and other industry stakeholders.• New Business Development. Strategic approach to market using regional market research, market outlook and competitor activity, identify and pursue new dealers and generate leads.• Promotion of the Philips Dynalite Dimension Program. With all means available, promoting the program in all regions and identified new delivery points to broaden coverage throughout the region.• Technical advice and consultancy. Supporting Dimension Dealers and VARs on technical and sales matters. Furthermore, investigating technical complaints and recommending appropriate solutions.

At time of joining, Synergy Controls was a bootstrapped start-up that provided B2C and B2B business services.Senior Project Engineer: Working as a project engineer worldwide within the residential market, providing home automation solutions for end clients and project support to other audio-visual companies within the industry.Specific duties of this role were as follows:• System design and quotation. Design with the use of AutoCAD LT 2000i, produce quotations and issue design specifications.• Project management. Oversee all aspects of the project: Procurement of components, system build and installation, attending site meetings, liaising with the client and after sale support.• System programming. Programming of lighting control and audio-visual systems.• Create O&M for each project on completion. This would normally involve creating AutoCAD drawings, creating documents of technical data, and writing user manuals for the operation of the specific bespoke system.• Client training. Provide client with technical training and explain the operation of their system in detail.• After sales support. Provide on and off site (remote access) support responding to the client’s requests and resolving any technical issues.

Sales Engineer Audio Visual main duties: • Responsible for field promotion and application support of Dynalite products in the UK audio-visual sector.• Achieve allocated sales targets and margin objectives. Build, maintain and manage a strong Dynalite presence within the audio--visual sector.Specific Duties:• Visit prospective AV and Custom installers to demonstrate the performance and suitability of Dynalite products.• Strategically pursue and secure new AV dealers to build and maintain an accredited dealer network throughout the UK.• In consultation with management regularly plan field activities required to achieve department objectives.• Support dealer open day exhibitions and similar customer focussed activities.• Assist with the planning and co-ordination of AV-specific Dynalite product and software training, both in-house at dealer premises, and group presentations at a hotel location or at the Westerham office. • Advise the company of specific training needs for the AV sector.• Provide product application, technical and commercial assistance to the AV dealer network, and their key customers.• Contribute to the preparation of visual sales presentations.• Contribute to regular mailings, email newsletters and web-based promotion to the AV-industry.• Maintain the AV database by ensuring all new AV contacts are added, and the database is regularly cleansed of erroneous contact information.• Conduct regular new product and concept presentations to key AV dealers, specialist AV consultants and residential specifiers and developers.• Prepare comprehensive quotations to support AV projects, covering product requirements, schematics and pricing.• Investigate technical complaints and recommend appropriate solutions.• Provide monthly reports to management on business development within the AV sector, market place movements including product opportunities, and competitor activity.• Help resolve any credit control issues.

Field Engineer: Main duties within this role included the commissioning, servicing and maintenance of Dynalite equipment and systems in accordance with the customer’s specification requirements and Dynalite guidelines. Specific duties:• Oversee the installation and maintenance of Dynalite products toensure their efficient performance.• Maintain goodwill with customers during installation of newproducts, or during service on existing sites.• Promote the sale of Dynalite products to existing and potentialcustomers.• Provide technical advice and service on the use and application ofDynalite products.• Maintain liaison with sales representatives and keep them up-to-date on developments, advising of new customer opportunities and complaints.• Advise management of service complaints, and where necessary,effect appropriate remedial action in consultation withmanagement.• Provide regular feedback of information to management.

Working as a project engineer worldwide on industrial, commercial, residential, and marine (Cruise ship) systems integration projects. During each project I was involved in most aspects of the job.• System design and quotation. Design with the use of AutoCAD LT 2000i, produce quotations and issue design specifications.• Project management. Oversee all aspects of the project: Procurement of components, system build and installation, attending site meetings, liaising with the client and after sales support.• System programming. Programming of lighting control and audio-visual systems.• Create O&M for each project on completion. This would normally involve creating AutoCAD drawings, creating documents of technical data, and writing user manuals for the operation of the specific bespoke system.• Client training. Provide client with technical training and explain the operation of their system in detail.• After sales support. Provide on and off site (remote access) support responding to the client’s requests and resolving any technical issues.

Network Engineer: Working on government secure networks (LAN and WAN).• 1st and 2nd line support.• Installation and maintenance of IT and Telecommunications equipment, also network equipment and infrastructure.• Installation and testing of copper and fibre cabling.• Troubleshooting faults on equipment and infrastructure.• Admin, management and troubleshooting faults on Windows NT4 and Windows 2K networks.• Installation of and troubleshooting of Windows 9x, NT4, 2K Pro/Server and XP pro Operating Systems.• Updating and making alterations to AutoCAD14 drawings and Archibus (Oracle) database. • Documentation of installations and procedures.

The Royal Engineers provide engineering support to front line operational and civilian deployments, worldwide.Responsible for delivering and supervising electrical design and services to global military/civilian construction projects, including construction and operation of power generation, HV distribution, LV final circuits and specialist installations. Other duties included the management of an equipment spares store account, including procurement, accounts, stocktaking, demand planning, plus general maintenance and security of the store.