Consultancy to support Ennismore find a replacement for Workplace by Meta

A UK based IT consultancy focused primarily on the legal and professional services markets.Lights-On Consulting Limited is an IT Consultancy that specialises in professional service firms, especially law firms. Whilst we carry out a very broad range of IT consultancy services, we are known most for: - Strategic IT reviews. - PMS, and other systems, tendering and selection. - Project implementation and consultancy. - IT service management reviews. - Strategic infrastructure consulting. - Interim IT management. - IT Leadership mentoring and development.For further information, please see www.lights-on-consulting.com.

Working with clients to review and enhance their support service structures, internal processes and people strategies.

• Aligned the Tech Support service for 7 global offices by redesigning the support process• Recruited Tech Managers to oversee the offices and improve overall customer service• Created and deployed a Tech Support Chat Bot on Workplace by Meta• Integrated the Chat Bot with Service Now to log tickets• Implemented Kandji for Macs to configure and manage the global MacBook estate• Automated the new joiner process to create an approval flow, send emails, and update spreadsheets by filling in an MS Form

Salesforce Service Cloud support and administration to manage incoming artist and customer enquiries• Design and implement a new support ticketing system using Service Cloud by Salesforce• Establish the end-to-end support process for queries coming in from customers and artists • Deliver best-of-class service for each new case raised• Train up internal departments to take over support

Interim Head of IT Service• Manage the setup and optimisation of new ticketing tool (Autotask by Datto)• Align two legacy company Service Desks after a merger • Establish better communication, collaboration, and upskilling between support teams• Recruit a Service Delivery Manager to hand over new processes

O365 cloud tenant to tenant migration of 150 users from SYKE to LOD• Project Manager role to oversee migration of O365 accounts and data• Documentation, communication, project board updates

Tech Support review and transformation• Review existing Tech Support structure and advise on how to scale for growth and mergers• Implement recommendations and recruit approved roles• Leverage existing ticketing tool to get the best out of it for the support team

Consulting IT manager for boutique law firms:Northridge LawArc PensionsThree Crowns LLPSignature LitigationMarriott Harrison