Responsible for successful administration and resolution of Child Maintenace disputes across the United Kingdom. Ensuring strict adherence to Child Support Legislation whilst determining accurate payment accounts for clients,negotiating repayment of arrears and resolving escalated client dissatisfaction.

Responsible for redesigning sales maximisation strategy, as well as designing and implementing and delivering improved staff training programmes. Further responsibility for updating stock control processes and increasing efficiency of logistical operations.

2008–2013 Freelance Education and Training Consultant (UK) My areas of expertise include Leadership Styles and Strategies, Design of Corporate Culture, and Change Management I have also developed outdoor physical and mental tasks designed to measure the leadership and teamwork of various levels of senior and middle management. Clients included established businesses with million pound turnovers as well as new business start ups. I also privately tutored A-Level students in English, Economics and P.E.

Aug 2006 – April 2008 Leadership and Initiative Instructor at The Army Foundation College HarrogateAs a specialist Leadership and Initiative Instructor I was the officer responsible for implementing and evaluating rigorous 5 day leadership courses for 17 year olds, applying the following methods of assessment: classroom lessons, leadership seminars and adventure training. I also successfully project managed the significant change in curriculum and assessment methods used, which led to stakeholders now being awarded official NVQ qualifications. Feb 2006 - Aug 2006 British Army Headquarters Northern Ireland Staff Officer (Watchkeeper) Having promoted to Captain, this six month tour involved me analyzing large quantities of operational data to compile a thorough daily report for the HQNI Staff Officers, including the General (NI). This report was of extreme importance as incorrect analysis of important information would have consequences at the highest political levels. June 2004 - Feb 2006 Management and Leadership Lecturer I planned, delivered, reviewed and validated 3 week CMI accredited Management and Leadership training courses for British Army personnel selected for promotion.. Subject areas included Change Management, Promotion of Equality and Diversity, Health and Safety, and Leadership Styles. I completed a Post Graduate Certificate in Education at the University of Southampton, which I completed in September 2005, thereby affording me University Lecturer status. May 2003 - April 2004 The Royal Military Academy Sandhurst The Sandhurst Officer Training Course, widely regarded as the finest leadership and management training in the world, is a highly intensive year of military training designed to develop innate leadership potential. My overall performance earned me the award of 'Top Officer Cadet' to commission into the Adjutant Generals Corps for my intake.