-Manage 24x7x365 time critical and speciality logistics operations network in AP-MEA region-Identify, review, induct, manage, monitor and coach world-class logistics partners with focus on enhancing operational presence, compliance, transit time and cost, in line with strict DHL standards and protocols- Drive performance improvement initiatives to reduce costs, improve service quality and positively impact productivity- Review and management of operational performance against agreed Key Performance Indicators - Provide periodic service reports and address process gaps with immediate resolution- Establish relationship and actively engage in direct representation of DHL Same Day with major airlines targeting negotiation of rates, quicker resolution of escalations and service reviews. - Operational documentation, communication and issue resolution with appointed partners - Operational contact point and interface with DHL's Sales / Operations Global teams to build solutions that address complexity and uniqueness of each customer requirement, develop expertise that supports product development, prepare program plans, allocate resources and clarify all roles and responsibilities. - Operational support for launch / re-launch of services / products - Provide operational expertise and management support to customers pre and post project implementation to increase customer loyalty & retention and to exceed performance targets.-Manage contingency plans, service recovery and operational escalations-Day to day management of cross functional customer projects to drive strong partnerships with relevant stakeholders including customers, vendors and internal departments- Manage visibility & clarity of operational costs, routing and requirements for Global Pricing Team to achieve robust and competitive tariffs for customers to improve top and bottom lines

-Manage DHL SAME DAY's time critical 24x7x365 operations network in the Asia Pacific, Middle East and Oceania region-Identify, review and induct 3rd party logistics partners, with capability to provide service levels per DHL SAME DAY's stringent requirements, with focus on enhancing operational presence, transit time and cost-Manage and coach the 3rd party vendors to ensure that contracted services are delivered to required levels within agreed process, cost and time parameters by periodic measurement, review and management of operational performance against agreed Key Performance Indicators -Facilitate operational documentation, communication and issue resolution with appointed partners in line with strict standards and protocols-Operational contact point for DHL Same Day and interface with DHL's Sales/ Operations teams in the region to provide consultation services to build solutions-Provide operational expertise and management support to assigned customers pre and post project implementation to increase customer loyalty, retention and to ensure that performance targets are exceeded-Manage project initiatives in the region by crafting solutions that address complexity and uniqueness of each customer requirement, develop expertise that supports product development, prepare program plans, allocate resources and clarify all roles and responsibilities. Support all initiatives with Standard Operating Procedures-Day to day management of cross functional customer projects to drive strong partnerships with relevant stakeholders including customers, vendors and internal departments-Manage service recovery-Drive performance improvement initiatives to reduce costs, improve service quality or positively impact productivity-Provide periodic service reports and address process gaps with immediate resolution-Address internal / external performance issues and drive to resolution-Support regional sales team with operational support for launch / re-launch of services

-Manage DHL SAME DAY's time critical 24x7x365 operations network in the Asia Pacific, Middle East and Oceania region-Facilitate operational documentation, communication and issue resolution with appointed 3rd party partners in line with strict standards and protocols to meet specific customer projects and day to day needs-Operational contact point for DHL Same Day and interface with DHL's Sales/ Operations teams in the region to provide consultation services to build solutions-Provide operational expertise and management support to assigned customers pre and post project implementation to increase customer loyalty, retention and to ensure that performance targets are exceeded-Manage project initiatives in the region by crafting solutions that address complexity and uniqueness of each customer requirement, develop expertise that supports product development, prepare program plans, allocate resources and clarify all roles and responsibilities. Support all initiatives with Standard Operating Procedures-Day to day management of cross functional customer projects to drive strong partnerships with relevant stakeholders including customers, vendors and internal departments-Manage service recovery-Drive performance improvement initiatives to reduce costs, improve service quality or positively impact productivity-Provide periodic service reports and address process gaps with immediate resolution-Address internal / external performance issues and drive to resolution-Support regional sales team with operational support for launch / re-launch of services-Key Account management escalation contact in the region-Set up, training and management of DHL Same Day's Regional Customer Service team in Singapore-Provide performance coaching / reporting and annual reviews of Regional Customer Service team in Singapore- Support operations, projects and customer service in Sub-Saharan Africa region, if needed