1. Meeting all team SLAs consistently on weekly basis – Quality, Productivity, Production Hrs, Utility and Timeliness2. To Manage and lead the team very effectively by proactively identifying all issues & resolving the issues on time3. Business contingency planning & implementation and to avoid single point failures4. Devise and implement effective training methodology – Identification of training needs, Training Materials, develop trainers & training plans to ensure successful migration of new projects or process change5. Identify process improvements to improve Quality & Productivity6. Control on Attrition, Absenteeism & Team Motivation7. Identify the talents and develop them to take on more responsibility8. Ensuring as an Individual and as a Team to meet the Targets9. Reviewing MIS report and share the same to Senior Management Force10. Creation of Corrective & Preventive Action for any issues reported on weekly basis with Project Lead11. Maintain good relationship with the team and with the Stake Holders12. Flexible to deal with multiple issues at the same time, able to maintain a constantly high level of alertness13. Finding the pain area and look for solutions to reduce the Stress14. Prepare documentation for new projects & Resource Planning15. Prepare presentation for customer visit 16. Having regular huddles with the team and take appropriate actions

1. Handled a team of 100+ Associates/FTE’s for multiple projects2. Meeting all SLA’s (Productivity, Quality & Timeliness)3. Review weekly and monthly reports and closely work with CRM (Customer Relationship Manager)4. Assisted in the creation of Corrective & Preventive Action for any issues reported5. Attended Management and Quality Review Meetings6. Minimized Manual Intervention by suggesting the creation of Macros and introduced Automation tools to generate reports from daily deliverables7. Accomplished Yellow Bellow Project for reducing Turn Around Time8. Prepare and send the Monthly Invoice to CRM and Finance Team for billing9. Prepare MIS Reports every month and share with Senior Management Force (SMF)10. Visit Vendor Sites for Audits frequently and prepare de-brief documents on Pilot Projects and share the same to customers for their suggestions and feedback11. Created documentation for new projects attained approval from customers before starting work12. Undergone Six-Sigma Training Program and took initiatives for Process Improvements by taking them through 5W1H, Yellow Belt & Green Belt