Responsibilities:• Developed crisis management plans, procedures, then contexualised and delivered training• Wrote crisis management exercise scenarios that included responding to a cyber-attack, natural disaster, building collapse, active shooter, and even an escaped dangerous animal from a zoo. • Worked on a team as the Exercise Controller to deliver complex crisis management exercises (simulations). • Developed an emergency management plan and procedures for a complex and large (80,000 people), multi-campus organisation.• Developed and delivered a Situational Awareness training package to groups of 40-120 participants.• Developed emergency and security plans for special events. Also, provided on-the-ground advice during the events.• Provided on-call crisis management advice to clients.Achievements:• Developed a new suite of crisis management documentation; plan, procedures, role cards, logs, templates, hot debrief and post-incident reviews.Types of industries: Aged care, critical infrastructure, education, energy, entertainment, healthcare, hospitals, manufacturing, property, public venues, transportation, as well as local, state and federal government departments.

Responsibilities:- Development of crisis management training and exercises for a range of national and overseas organisations- Development of customised emergency management plans and procedures and delivery of specialised training and exercises- Conduct of site security reviews for 20+ State Government offices, places of mass gathering, corporations and education- Development of training for Business ContinuityAchievements:- Created specialised plans and procedures for Active Shooter Response- Developed procedures for Category 1 Dangerous Animal Incidents (for Melbourne and Werribee Zoos). These included the design and delivery of training and discussion exercises. - Developed and implemented continuous improvement program

Organised training for schools, corporations, NGOs and government departments nationwide and overseas in:- First Aid- Nationally accredited training in Mine Rescue- Emergency Management - Personal Security Awareness Training [PSAT]- Hostile Environment Awareness Training [HEAT] - Anti-Carjacking Awareness Training [ACAT]Responsibilities:- Developed good relationships with clients- Coordinated a number of internal and SME consulting trainers- Major client management including Federal government departments and agencies- Development of training with alignment to national accreditation and adult learning principles.

Booked training sessions in the office and on-site.Managed paperwork for nationally accredited training.Managed contracted trainers with invoicing and accounts.

Responsibilities- Management of the Training Coordinator, I.T staff and contractors- Major client management- Identification of new markets and opportunities- Oversaw sales and promotion activities- Interviewing and hiring of new permanent staff and contractorsAchievements: - Planned the relocation of the business, including design of the office layout, connection of new services, business continuity planning and negotiating the new lease hiring a range of contractors. - Managed the updating of I.T infrastructure. - Designed the specification for a new online client feedback system. - Negotiated alliances with complimentary firms and competitors, which increased sales by 20%.

Scheduled training courses and booked trainers with 25 to 60 courses running per week. Monitored customer feedback and dealt with customer complaints. Worked on audit submissions for VRQA compliance. Wrote position descriptions, advertised for and interviewed new staff Achievements; * Specified the system requirements for the development of a new client database and booking system. * Negotiated new supply agreements with which reduced promotional costs by 40%. * Restructured the company data which improved efficiency.