Philip Lima Email & Phone Number

Pittsburgh, PA, US

Moon, Pennsylvania, United States

• Manage and lead the design, development and implementation of learning products and services for FedEx Ground University: instructor led, virtual, web based, and blended delivery.
• Managing the University learning product design and development roadmap, resourcing projects with both internal and external resources
• Direct training and development activities to ensure they are conducted efficiently, cost-effectively, and in accordance with policies and standards.
• Hiring… Show more
• Hiring, terminations, coaching, skills development, recognition and rewards, performance management and staff productivity.
• Advising and partnering with business leaders, SMEs and teams to ensuring learning is aligned to business requirements and strategic initiatives.

• Managed eLearning development lab (virtual global team) utilizing a blend of ADDIE and Agile methodologies, consistently exceeding client expectations, vendor capabilities and reducing costs.
• Delivery of facilitator led training both in person and in virtual environments.
• Design, development, and implementation of system, compliance and skills based training (eLearning, simulations) for initial and continued learning and development.
• Collaborated and partner with stakeholders… Show more
• Collaborated and partner with stakeholders across multiple lines of business, at all levels, to ensure client expectations are exceeded, challenges identified, and issues resolved.
• Partnered with subject matter experts to ensure adherence to aggressive timelines and regulatory deadlines.

• Defined and managed training programs.
• Executed all training for both end users and managers.
• Designed and developed eLearning, computer based, web based and facilitator lead training.
• Designed and developed an on-line reference system.
• Assisted with development of corporate wide communications.
• Performed new application requirements gathering with multiple organizations.

• Coordinated, designed, and developed eLearning and facilitator led training; including participant materials and department job aids, for consumer and business channels used by internal employees and external vendors.
• Partnered with leaders and business experts to perform needs analysis and provide training-based solutions.
• Developed online reference systems (KMS) and assisted with development of communications.

• Designed, developed, and delivered sales, soft skills, and technical training based on client and learner needs - successfully utilized by multiple vendor companies.
• Facilitated engaging training for new-hire, product updates, soft skills and M&P changes.
• Continuously implemented process improvements in training material and programs utilizing sound Instructional System Design (ISD) methodologies, increasing PRC market share by 20% and reducing new hire attrition by 40%.
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• Coached agents using behavioral development techniques, consistently increasing sales and customer satisfaction results.
• Supported and developed team managers and quality analyst team yielding an increase in quality results and agent satisfaction, driving improved sales metrics.

• Successfully managed training curriculum, partnering with marketing and IT, resulting in expansion of local sales territory from a trial area of five regional states, to national territory of 48 states.
• Member of new sales strategy pilot team. Performed data analysis to identify financial impact. Sales pilot increased sales yield by 58%, allowing for decrease in outbound marketing cost by 50%.
• Successfully implemented new sales strategy in off shore vendor locations… Show more
• Successfully implemented new sales strategy in off shore vendor locations (Bangalore, India).
• Coached and mentored a team of 12 trainers utilizing behavioral development techniques.
• Created training materials used to conduct sales training worldwide.