Philip Lupton Email & Phone Number

London, GB

We are a business consultancy that creates growth for the companies we work with.We believe businesses grow from the ground up and think the most effective way to deliver any business strategy is to make the right changes to its everyday workings, operations, processes, and practices.Finding, enabling, and implementing these changes is what we do.- We.

Maidenhead, Berkshire, GB

• Responsible for leading the central operational team and player protection team for both Grosvenor and Mecca.
• Leading a team of 60 plus people working out of Mauritius, Sheffield, and Birmingham to optimise risk management, to provide a safe and secure environment for all customers whilst mitigating risk to income.
• Utilising technology to increase efficiency by providing the venue teams with real time data.
• Working closer with the senior leadership teams across the group to understand the political landscape, legislation changes, changes in policy to protect customers and company.
• Exec sponsor of the venues operational transformation plan to improve customer experience, revenue, and cost base.

Maidenhead, Berkshire, GB

• Member of retail exec team, working along both Operational Directors and executing operational change projects.,
• Build and led a team that can work across brand to drive operational excellence.
• Used Automation and Tech to enhance the customer experience and remove non-value add tasks for the team.
• Exec sponsor for system changes – Zonal (F&B) Dayforce (HCM) AI to predict customer volume and type to set the teams up to enhance the experience.
• Lead on new concept venues for both brands, investment of £9m to build casino and bingo experience that is sustainable for future customer base.

Maidenhead, Berkshire, GB

• Set up the first central operations team.
• Accountable of operational change road map.
• Innovation and business improvement to enable our teams to give a memorable customer experience.
• Led the shift in culture to embrace a new way of managing change.
• Re base operational cost model, roles, purpose, and key inputs to enable the transformation plan.

Southwark, England, GB

Business lead on the main 7 cross functional strategic project pillars.

• Looking to work with like minded people to help bring your vision to life:I can help you establish a strategy for your change portfolio as well as delivering major business change projects and programmes. Strong.
• Adept leader with an exceptional record in driving all aspects of business change; behavioural, cultural and process development Proven ability to develop and implement new strategies in competitive situations to.
• Creator of bespoke organisational change programmes which mutually benefit both customers and internal stakeholders
• Creative problem solver who uses root cause analysis and lean six-sigma practices to identify core organisational challenges
• Delivers results through proven implementation methods which consider operational reality
• A commercially focused leader with over 20 years of experience across central and operational departments with a high level of performance.

Thame, GB

• Reporting directly to the Chief Operating Officer as part of the senior leadership team in central operations, I lead the team that was responsible for the end to end delivery of highly complex and cross functional.
• Verify business change projects from design stage to confirm return on investment, ease of use and customer impact.
• Ensure project principals have been adhered too, using analytical rigour with observations to show return on investment.
• Provide leadership to each project to specification and within agreed budgets. Key within this responsibility is the ability to pro-actively identify and mitigate any risks to programme performance.
• Building positive and mutually beneficial relationships with the Customer to ensure overall customer satisfaction relative to current programme and promote follow on opportunities internally and to the Customer
• Defining and communicating vision, business objectives, and scope of works.

Thame, GB

• I was responsible for leading business change projects and developing key parts of the operating model to benefit the team, stakeholder and the customer journey. Working closely with key stakeholders to identify and.
• Managing projects autonomously
• Evaluating and applying concepts and project management theory in practice to complex projects - lean 6sigma
• Working collaboratively with other disciplines, which are relevant to the content of the project e.g. business improvement, customer experience, IT, people, Mar-keting
• Analysing data to influence and inform decision making
• Carry out business analysis and develop business cases

Thame, GB

Senior operations leader directly responsible for 1 of only 3 highly complex districts in the UK and line manager and mentor to associate district manager (Essex) 36 hotels, £42M turnover.Key responsibilitiesInspire, lead and develop a team of Senior Hotel Managers and one associate district manager to deliver and exceed commercial performance and customer.

Parsippany, New Jersey, US

Responsible for operational service and profit of a circa £21 million T/O business. While delivering company leading customer experience to circa 10k – 13k guests a week; the seamless running of back of house operations is critical to safety of guests and the team. I had to stabilise 2 underperforming districts – Lakes and north west through people.

Responsibility for 29 stores in the North West; High Street and Retail Park Superstores driving Sales in a £12 million annual t/o region. Managing key KPI’s: sales v budget; sales v LFL; sales v payroll costs; stock loss; controllable contribution v P&L target.

Oxford Street, Bond St, Bluewater and Lakeside:Responsible for company flagship businesses, T/O £6m+, Full P&L accountability through sales, people, training, cost control and stock loss. Due to the high profile of these businesses company leading results were accepted as standard and I lead the way in innovation and new ways of working. Set up and opened.

Postgraduate Degree, Strategic Leadership

Education record