• Revitalize an existing on-site support team covering North America.• Implemented metrics for tracking overall team performance and trends with new dashboards.• Vendor management along with hardware standards owning budgetary spend of $2.6M. • Managing a full team of 20 technicians with three managers to cover East, Central, and West time zones. A total onsite location count of 14.• Supporting the overall needs of 9,000+ employees across nearly 100 locations. Ranging from standard offices, to surgical training suites, along with R&D facilities, and warehouses. As well as an extensive national sales team.• Overall owner of governance for Executive IT support

• Formalize an existing global AV team to provide better overall direction and management to the company.• Managing a team of 5 covering all aspects of AV support. Growing to 6 within three months. Then a further expansion to 9 members from FTE to Contractors.• Design overall strategy with a focus on bringing simpler solutions to the users.• Evaluated, managed, and implemented global AV refresh consisting of 120 video conference room hardware replacements in over 25 countries. Total project cost of $2.5M• AV ownership includes: General and VC hardware standards. Internal webcast hosting via Zoom, Teams, and production software. Onsite and remote support. Vendor management. Financial forecasting and budgeting. Talent management.

• Create and implement a Global AV Services group to support needs in a diverse environment. Ranging from huddle rooms, to auditoriums, to surgical training suites.• Bringing all aspects of AV to a centralized group to realize cost savings in a global disjointed AV environment.• Manage a team of three that will expand as the solution brings various AV needs together.• Design new AV solutions for all room types, including full office renovations and new office buildouts.• Evaluate hardware for a multitude of applications. Allowing hardware standards to be set and used globally. Reducing support time and overall complexity.• AV currently includes room systems, web conferencing, video conferencing, Teams meeting rooms, global webcasts, digital signage, environmental digital branding, etc.

• Design and implement a Global IT Executive Support Solution.• Manage the IT needs of the companies Executive Management Team and their respective Executive Admins. Members located in US, Europe, and Singapore.• Supervise team of nine IT Concierges for local Executive IT Support.• Explore, research, evaluate, and potentially implement new technologies. Ranging from computer hardware to mobile devices and video conference needs.• Manage all IT requirements for CEO Global Video Town Hall. Travel to locations in support of the Global Communications Team and assist production company with setup, testing, live event, and post production.

• Managing a team of six at nine locations (Offices, Warehouses, Manufacturing) from Orlando, FL to Ottawa, CAN. Across a diverse topography of 4+ domains with 1,000+ end users.• Developed working processes for increasing team competency to better support strategic business units.• Deepened partnership with leadership teams to improve alignment of IT team goals with those of the business.• Worked as a high-level member of Desktop Engineering group to consult on new IT hardware and software solutions to be used globally.• Internal IT Purchaser for related equipment needs globally. Over 900 IT orders placed in 2017, $1.75 MIL spend• Implemented “Quick Wins” initiative. A simple yet effective way to solve issues proactively while giving businesspartners access to technology that increases productivity with ease of use.• IT partner for Global Town Hall video webcasts; provided high levels of expertise to production crew and Senior Executive team before, during, and after, ensuring a smooth process on all IT requirements.

· Developed working process for handling user data upon termination in accordance with Legal investigation needs.· Established and maintained relationship with global VAR for the purchase of all IT hardware on a global scale to reduce overall spend. Managed purchases and account access.· Assisted in proposal and execution of Executive Support Group to provide a direct contact for support to Senior Management members reporting directly to CEO. As part, supported CEO, General Council, and three others.· Improved internal training processes for new hires and other users to lessen the volume of ad hoc initial IT support requests, lessening the turnaround time for more critical support matters.

· Designed and implemented new IT hire training. Streamlining the process to minimize the acclimation period and provide them with all critical information for best practices. Trained eight IT new hires in various roles.· Setup Global Purchasing portal through vendor for ordering of desktops and laptops. Ensuring consistency with hardware to ease support needs and reduce overall spend.· Lead member of a support team that would gather during Nation Sales Conferences. Provided expert assistance and guidance to other team members to quickly diagnose, remedy, and resolve issues.

• Provided first line support and final follow-up on all support needs, both in-house and onsite, ensuring work was properly completed and customer satisfaction levels were met.• Project management for all wiring needs for both business and residential customers; Scheduled all requests with clients to ensure minimum downtime and proper configurations.• Used expertise in PC hardware to design and build custom desktop setups to meet widely ranging needs of both businesses and individuals.