Full-time (Permanent)- Manager and alignment of Global SWIFT Alliance Access / SWIFT Alliance Gateway Operations team - Manager of our connectivity and middleware application team, where team responsibilities include:o Monitoring and alerting tools such as OP5 and PRTG.o File Transfer mechanisms: SFTP, MQ, Webservices, ConnectDirect, GoAnywhere.o Maintenance of host serverso Server life cycle managemento Certificate + HSM management- Management and involvement in key Operational tasks for both London and Singapore. Including: Disaster recovery (DR) test, major upgrades and SWIFT Standards release.- Working closely with other offices such as Geneva to assist in handover and transition of global teams.- Assisting and running the CAB and ‘Change Management’ processes.- Internal project co-ordination (ISO20022, Centralised RMA portal, SWIFT SIP + SOC auditing)- Owner of Operations Roadmap (London + Singapore)- Global Crisis Manager (On Call), Incident Reporting and Global communications.- London & Singapore SWIFT Net Security Officer (Customer on-boarding, cases and projects)- SWIFT.com Administrator and Ordering.- Owner of the Operations overtime processing and submissions.- Providing training and 3rd line backing to our support function.- Case management (prioritisation).- Escalation point, including assisting on client escalation calls and providing technical support.

Full-Time (Permanent)Key responsibilities included:- Management of two technical Operations teams- Daily scrum management- Management of rota and on call schedules- Project and delivery task co-ordination and prioritisation- Planning and resourcing of patching, upgrades and hotfixes across products- Escalation point (including OOH Escalation)- Ownership of Operations Roadmap- Internal project co-ordination (ISO20022, Gateway migrations, legacy hardware etc).- Audit requirements- SWIFT member onboarding

Full-Time (Permanent)Key responsibilities included:- Continuous review and improvement of Operations- Implementing and managing Financial Messaging Operations Roadmap.- Internal Strategic Projects- EOL server migrations- Onboarding of new services / products- SWIFT member onboarding

Full-Time (Permanent)Key responsibilities included:- 85 Accounts - Service reviews- Escalation management- SLA management- Internal and external stakeholder management- SWIFT member onboarding

Part-Time (Permanent)Key responsibilities included:- Continued management of Knowledge Base tool- Data analytics- Providing telephone support to customers

Full-Time (Temporary - Industrial Placement)Key responsibilities included:- Knowledge base tool management- Information management- Data analystics- Stakeholder management- Internal Marketing

Part-Time (Permanent)Key responsibilities included:- Customer centric strategy and sales- Cashing up after daily operations- Visual Merchandising based on developing trends- Brand training- Stock control- Weekly KPI figures

Part-Time (Temporary)Key responsibilities included:- Face to face customer service- Liaising directly with store management- Cashing up after daily operations- High customer focus