Philip Murphy

Philip Murphy Email and Phone Number

Founding Partner @ Smart Outsourcing Solution | Outsourcing Management | Global BPO Expert | Staff Leasing Solutions @ Smart Outsourcing Solution
Philip Murphy's Location
Sydney, New South Wales, Australia, Australia
Philip Murphy's Contact Details

Philip Murphy personal email

n/a

Philip Murphy phone numbers

About Philip Murphy

As the Founding Partner of Smart Outsourcing Solution, my mission is to deliver innovative labour solutions that transform how global clients leverage Filipino talent. With my expertise in operational delivery, process improvement and customer relationship management, I've established a track record for enhancing service delivery and operations management.The journey from Vice President Operations at TTEC to Group Executive at Probe CX has honed my strategic approach to customer experience and CX technology. At the core of our organization's success is a commitment to fostering strong business development and driving outsourcing management to new heights.

Philip Murphy's Current Company Details
Smart Outsourcing Solution

Smart Outsourcing Solution

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Founding Partner @ Smart Outsourcing Solution | Outsourcing Management | Global BPO Expert | Staff Leasing Solutions
Philip Murphy Work Experience Details
  • Smart Outsourcing Solution
    Founding Partner
    Smart Outsourcing Solution Jun 2024 - Present
    Sydney, New South Wales, Australia
    Smart Outsourcing Solution (SOS) is a division of Global BPO Solution, established in 2017 and headquartered in the heart of The Philippines CBD, Bonifacio Global City. We provide remote and office-based professional labour solutions from the Philippines, for international clients in Australia, New Zealand, UK, USA and Canada.
    View
  • Probe Cx
    Group Executive - Operations
    Probe Cx Dec 2023 - Jun 2024
    Sydney, New South Wales, Australia
    View
  • Ttec
    Vice President Operations
    Ttec Apr 2011 - Dec 2023
    Australia
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  • Teletech
    Executive Director Operations
    Teletech Apr 2009 - Apr 2011
    Philippines
    View
  • Teletech
    Executive Director Operations Anz
    Teletech Jan 2009 - Apr 2010
    Sydney, Australia
    View
  • Teletech
    Operations Director
    Teletech May 2007 - Jan 2009
    Sydney, Australia
    View
  • Alliance & Leicester
    Senior Customer Services Manager
    Alliance & Leicester Apr 2005 - Oct 2006
    United Kingdom
    View
  • O2
    Head Of Select Customer Service
    O2 Jul 2003 - Sep 2004
    United Kingdom
  • Convergys Customer Management Uk
    Operations Director
    Convergys Customer Management Uk Jul 2002 - May 2003
    England Uk
  • Contact World Pty Ltd
    Operations Director / Acting Country Manager
    Contact World Pty Ltd Oct 2000 - Oct 2001
    Philippines
  • Salmat
    Operations Manager
    Salmat 1998 - 1999
    Sydney, Australia
    View

Philip Murphy Skills

Outsourcing Bpo Call Centers Vendor Management Team Management Workforce Management Customer Experience Leadership Contact Centers Performance Management Offshoring Service Delivery Transition Management Change Management Business Process Improvement Operations Management Employee Engagement Team Leadership Call Center Development Customer Service Management Business Transformation Crm Service Desk Iex Mis P&l Management Business Analysis Process Improvement Customer Satisfaction Inbound Marketing Shared Services Call Center Operational Excellence Outsourcing Management Business Process Outsourcing

Philip Murphy Education Details

Frequently Asked Questions about Philip Murphy

What company does Philip Murphy work for?

Philip Murphy works for Smart Outsourcing Solution

What is Philip Murphy's role at the current company?

Philip Murphy's current role is Founding Partner @ Smart Outsourcing Solution | Outsourcing Management | Global BPO Expert | Staff Leasing Solutions.

What is Philip Murphy's email address?

Philip Murphy's email address is ph****@****ech.com

What is Philip Murphy's direct phone number?

Philip Murphy's direct phone number is +6391754*****

What schools did Philip Murphy attend?

Philip Murphy attended Macquarie University, Chatswood High School.

What skills is Philip Murphy known for?

Philip Murphy has skills like Outsourcing, Bpo, Call Centers, Vendor Management, Team Management, Workforce Management, Customer Experience, Leadership, Contact Centers, Performance Management, Offshoring, Service Delivery.

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