1) Represent PS in product testing & process improvement projects2) Assist Head, PS in managing BAU processes

Manage 6 staff on the following areas• Accounts Payables & Receivables• Treasury & Cash Flow Management• Month End Closing• General Ledger• Intercompany Accounts.

Shared Services – DXC• Co-ordinate with DXC and Chaucer team members in queries investigation, legacy data cleansing, broker statement reconciliation and unmatched cash solving. Successfully reduced aged debts >365 days from USD 1.5m to USD 700k.• Monitor DXC Asia’s credit control and cash matching quality and escalate any issues promptly. Used MS Excel VBA & formulas to streamline processes such as monitoring vendor’s performance & aged debts fluctuation• Monitoring DXC London’s data administration quality and escalate any issues promptly. Successfully reduced data entry errors from 20% to less than 5%.• Lead in future services enhancement testing and fine tuning of procedures. Successfully implemented 2 new reporting requirements for Finance team.Procedures/Processes• On-going maintenance of underwriting and finance procedures• To assist the wider business in highlighting the operational risks that they face and suitable strategies to mitigate these risks.• To support CEO to ensure continuous improvement of departmental and key processes.Policy Administration System (Charisma) Enhancement• To assist in implementing new Charisma features, provide feedback to London business analyst/development team.Compliance/Regulatory Framework• Manage Binder renewal.• Maintenance and set up new Terms of Business Agreement (TOBA).• Lloyd's Asia Compliance Monthly Reporting.• Contract Certainty MAS Monthly Reporting.• Liaising with Lloyd’s and maintaining Chaucer’s Service Company Register for MAS.• Compiling MAS related reports requested by Lloyd’s Asia, including but not limited to Lineslip/Delegated Authority list.• Assist Regional Finance and Operations Director in monitoring and evaluating the impact of any new regulations in the region.Management Support• Coordinate & ensure all WFH IT arrangements such as laptops, monitors & necessary software are set up for all Singapore staff

Supervised team of 2 staff members to ensure KPIs are met within deadlines such as1) Maintain up to date GL & bank reconciliations, with timely follow up of identified discrepancies.2) Ensure efficient daily operations for receipts, payments, bank reconciliation and credit controls in place.3) Assist in maintaining up-to-date documentation on all operational processes and ensure they are adhered to.4) Keep abreast of developments in best practices in EB, including regulatory requirements and update the team and the management accordingly on impact etc.5) Assist in managing and training of team members.6) Provide insurance operational advice and support, participate in new products launches, system enhancement and ensure new processes are mapped out where required.7) Participate in projects and initiatives which require involvement of Finance Operations team.• Used MS Excel VBA & formulas to streamline processes such as generation of SOAs, commission & other management reports.• Minimize manual uploading of journals to PeopleSoft by performing entries in GroupAsia (AS400) & utilizing mapping function.• Create AS400 queries for report generation to management.8) Assist in external & internal audit enquires.

1. Manages the implementation of JAVA-based AS400 system (Integral from CSC) a. Gathering user requirement from various stakeholders b. Facilitate communication with stakeholders, vendor and local IT team c. Conduct User Acceptance Testing (UAT) within stated timeline2. Represent Group Insurance to participate in initiatives and enhancements of AS400 system. Gather user requirements from stakeholders. Work with IT team closely to deliver projects on time.3. Acts as a first line of IT assistance for Group Insurance Dept in all IT-related issues. Ranges from hardware issues to software installations. Create AS400 queries for report generation to management4. Assist Director, Client Management on the business quotations & responses to queries with intermediaries.5. Ensure data security according to PDPA Act with the department.

1. Supervised team of 2 staff members to ensure KPIs are met within deadlines. Key functions: a. Ensure all payments are processed on time with accuracy b. Streamline workflows to shorten processing time c. Assist Section Head in ensuring smoothness of FIN operations & resolving issues as well necessary. d. Ensure Group Business continuity e. Assist in bank reconciliations2. Represent Finance to participate in initiatives and enhancements of AS400 system. Gather user requirements from stakeholders. Work with IT team closely to deliver projects on time.• Used MS Excel VBA & formulas to streamline processes such as generation of SOAs, commission & other management reports.• Create AS400 queries for report generation to management.• Successfully implemented new initiatives to reduce turnaround times from payments to collections.a. Automated cheque issuance instead of manual issuance via AS400 & SUN Accounting systemsb. OCBC lockbox collectionc. Credit Card collection3. Manages the different phases of the project. From gathering user requirement, communication with stakeholders and IT team, proposals for project timeline, prioritisation of user requests, managed IT delivery items and timeline, conduct User Acceptance Testing (UAT) & live production healthcheck.4. Acts as a first line of IT assistance for Finance Dept in all IT-related issues. Ranges from hardware issues to software installations.

1. Manage/Supervise the maintenance of the production system EMAS, which is the Point-of-Sale system for policy electronic submission. Resolve production issues of the system, oversee the development and testing of the enhancements / fixes to production implementation.2. Involve in business planning and analyzing the future expectations of the system. (Eg. Product launches, initiatives, enhancements etc)3. Participate in system initiatives and enhancements. Gather user requirements from stakeholders of different modules of the system (other departments). Represent users in the initiatives and enhancements projects. Playing the role of a communication bridge between the stakeholders and the IT Team.4. Managed the different phases of the project. From gathering user requirement, communication with stakeholders and IT team, proposals for project timeline, prioritisation of user requests, managed IT delivery items and timeline, conduct User Acceptance Testing (UAT) & live production healthcheck.Awards1. Excellence Service Award 2009 (Silver)