Philip P. Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

**Impact Award Winner** Won the impact award at Bench as recognized by the Senior Leadership Team (SLT), CEO and the Board of Directors for my performance and direct impact in helping Bench reach its goals and succeed in its mission. Acted as the Technical Program Manager during the redesign of our Workforce Planning technology stack and internal Workforce Planning processes. Interviewed stakeholders to understand current process limitations and desired states. Used the Agile Methodology to bring continuous value to stakeholders while using Story based work to illustrate timelines and scope for the project. Hosted within our CRM, the final product allows for quicker assignment of bookkeepers to clients which increases visibility into true capacity of bookkeepers and allows the reassignment of clients to take minutes, not days (and not multiple spreadsheets). Acted as a Senior Technical Engineer during the implementation of our new quoting and billing engine (Nue), increasing the Sales team’s speed and accuracy during the sales motion and data integrity within Salesforce and Stripe. Decreased the number of SKUs from 100’s to less than 10. Over all positive efficiencies across the board, from Sales, to Expansions, Customer Successes and Finance.Identified opportunity to streamline process and decrease license costs (~$25,000) by creating a Slack App (JS) that interfaced with our CRM and proprietary software, surfacing critical information quickly and efficiently (from minutes to seconds). Independently implemented Slack App on our technology stack.Drastically reduced the need to duplicate data across systems using API's with iFrame / LWC, implementing mirroring data at runtime. Reduced potential points of failure and increase data integrity. Navigating seamlessly between technical and non-technical business teams, I stand as a Subject Matter Expert (SME) and a catalyst for cohesive teamwork, propelling collective success.

Vancouver, British Columbia, Canada

Reporting directly to the Director of Business Systems, and collaborating with leaders from GTM and Operational departments to create alignment. (Process Optimization)Scoping and leading 3 core process redefinition projects spanning Sales, Partnerships and Operations (Tax). Removing up to 80% of redundancy in audits, and increasing operational insights by 27%. (Systems Analysis and Design)Managing 4 operational integrations between data warehouses and our application systems. This work allowed our enterprise sync cycle to go from a 24 hour refresh cycle to a 6 hour refresh cycle, a 4x increase. (Technology Integration)Working with project managers across 2 JIRA boards to prioritize, define and manage requirements based on predefined timelines/roadmaps. These tasks are then distributed to a team of 15+. (Project Management)Helping non technical stakeholders (5+) understand the degree of procurement a SaaS software can be customized to, allowing the organization to truly know the technology limitations within their stack and how to work around the limitations. Communicating recommendations with ease. (User Training and Support)

Vancouver, British Columbia, Canada

Participated in re-thinking and re-architecting the current core customer journey process. Created BPMN diagrams and discovery documents to better understand current and future states of 5 main branches.Creating utility/helper Classes to bridge current technical gaps with APEX, Python and dbt/SQL. Increasing data fidelity/accuracy by 33%.Increasing data integrity across SaaS systems and eliminating 3 accompanying manual audits saving over 32 hours a month. Working with 3rd parties (Vendors/Consultants) as Bench’s Data Architect. Responsible for data dependency and availability considerations as they impact current projects and internal solution development. Ensuring all data dependencies and requirements are met. Assisted in the interview process for senior manager and BA position; curating questions, interviewing and deliberating candidates.

Vancouver, British Columbia, Canada

Helped implement and organize a documentation framework with easy to access templates used by a team of 10+ members.Revamped the support and task ticketing system to better track core KPI's, empowering better analytics. Help implement a change management system (ClickDeploy.io) with a focus on up-skilling team on Git and GitHub best practices. Worked on improving widely used processes within core technologies (Marketo, Salesforce, custom scripts). Assisted in training on core processes and technologies (Salesforce and Marketo) during onboarding, and ongoing (ad-hock and at dedicated ‘show-and-tell’) training sessions.

Vancouver, Canada Area

Create and execute short term (3-5 year) goals that align with the long term vision for Kewl - as well as creating and maintaining the on-boarding process at Kewl to mentor and mold the KewlMinds of tomorrow.

Creating solutions for medium and large enterprise customers.Developing primarily with C#, ASP.Net/Core, JavaScript, RabbitMQ, MSSQL, and Postgres. Working with companies locally and internationally within manufacturing, financial technology, and the not for profit industry.

Vancouver, Canada Area

Managed multiple corporate locations. Responsible for further expansion across all Canadian geographical markets growing from 3 (local) locations to over 10 locations across Canada (coast to coast).

Vancouver, Canada Area

Created interactive UI solutions using JavaScript, as well frameworks such as Angular 2+, jQuery and others.