Philip Roark Email and Phone Number

Monitor and maintain physical and virtual servers.Monitor and maintain network infrastructure.Manage help desk personnel.Troubleshoot and repair server hardware and software issuesTroubleshoot and repair desktop and laptop issuesManage Direct Attached Storage for multiple file shares throughout the companyAssist with a migration to Dynamics 365Manage EDI data flowCreated, designed, and implemented helpdesk standards there were not in place.Create users in Active Directory and Exchange as part of a standard on-boarding ProcessDisable and remove users as part of a standard off-boarding procedure

• Professionally manage 15-30 adult students’ daily, ensuring attendance, grades, certifications, and progress • Plan, prepare, and deliver instructional activities that facilitate learning in a hands-on environment• Manage, maintain, and correct student behavioral issues in accordance with industry standards and school policies• Keep current on technology to better assist the students in learning industry specific tools• Utilize strong decision making skills in class and lab to assist students learning

I am contracted to the Environmental Protection Agency Performing the following duties.● Experience with AIX/Linux administration in a standalone and virtual environment.● Automated various steady-state activities (DR process, node registering/ deleting/password resets etc.) and monitoring using shell scripting.● Creating Active Directory accounts and groups.● Creating home directories for users and applying them to the correct groups.● Build, troubleshoot, repair and maintain Windows and Linux servers.● Build, troubleshoot, and repair Linux workstations.● Troubleshoot network drives.● Swap tapes for backup processes.● Perform manual Windows and Anti-Virus updates on classified systems for Department of Homeland Security.● Troubleshoot networking issues in classified environment.● Replace server hardware.● Build servers for classified environment.● Domain Controller administration.● Point of contact for agency wide IPv6 configuration and troubleshooting.

I was sub-contracted to the Environmental Protection Agency Performing the following duties.● Experience with AIX/Linux administration in a standalone and virtual environment.● Automated various steady-state activities (DR process, node registering/ deleting/password resets etc.) and monitoring using shell scripting.● Creating Active Directory accounts and groups.● Creating home directories for users and applying them to the correct groups.● Build, troubleshoot, repair and maintain Windows and Linux servers.● Build, troubleshoot, and repair Linux workstations.● Troubleshoot network drives.● Swap tapes for backup processes.● Perform manual Windows and Anti-Virus updates on classified systems for Department of Homeland Security.● Troubleshoot networking issues in classified environment.● Replace server hardware.● Build servers for classified environment.● Domain Controller administration.● Point of contact for agency wide IPv6 configuration and troubleshooting.

● Extensive experience with creating, managing, and troubleshooting TSM and Veeam backup systems.● Experience with AIX/Linux administration in a standalone and virtual environment.● Experience utilizing IBM VIOS to manage and build AIX and AS400 LPARS.● Maintains efficient and reliable backup and recovery procedure. Utilizing Tivoli Storage Management and Veeam● Design, plan, and implement storage systems and procedures.● Troubleshoot and support the organization's storage systems. Specifically HP 3PAR, IBM V5000, Nimble Storage Array, and IBM DS4800.● Extensive experience with SAN Configuration and Implementation, Storage Components such as Internal storage, Attached storage, SAN Switches, HBA, LUNs and LUN mappings, and Volume Groups.● Automated various steady-state activities (DR process, node registering/ deleting/password resets etc.) and monitoring using shell scripting.● Provided steady-state support of TSM including all aspects of backup/archive environment (migration, reclamations, expiration, DR tape rotation, capacity planning, monthly reviews with customer)● Building and troubleshooting VMware ESXi Servers.● Extensive experience in working with the VMotion & Storage VMotion technologies.● Hands on experience in upgrading ESXi servers using VMware update manager.● Experience in Decommissioning, Creating & Configuring Virtual Machines according to Service Request.● Experience in creating Hosts, Client VM Templates, Cloning, resource pools, managing Snapshots and guest O/S installation.● Experience in Installing & Upgrading VMware tools on Windows Machines.● Experience in creation and modification of vSwitches, port groups, NICs, TCP/IP, VLANs and Ethernet.

Promoted to Racksquared● Oversee the daily performance of company wide computer systems.● Answer user inquiries regarding computer software or hardware operation to resolve problems.● Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.● Develop training materials and procedures, or train users in the proper use of hardware or software.● Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.● Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.● Answer incoming phone calls and assist users in resolving issues.● Setup backup procedure for laptops in a regional setting utilizing crashplan.● Created automated build process.● Managed mobile devices company wide.

● Provided technical support via phone and desk-side support.● Responsible for PC builds, installs, troubleshooting and hardware/software break/fix.● Perform a wide range of software installs and maintenance for MS OFFICE, INTERNET EXPLORER, MS OUTLOOK, LOTUS NOTES and other proprietary applications.● Provided support for various laptop applications.● Perform basic network troubleshooting● Server builds● Server hardware repair● Server software support● Carry out remote control PC/Software repair using VNC.● Prioritize and organize daily follow-ups to ensure timely resolution.● Evaluate customer concerns and resolve problems to the customer's satisfaction.● Manage request and trouble tickets to maximize efficiency.● Perform data recovery for customers who have lost encryption on laptops.● Troubleshoot problems with laptops, order the parts, and replace them to resolve hardware issues.● Maintain a high level of customer satisfaction.

Dell was underbid on the contract and I was transferred to HP. ● Provided technical support via phone and desk-side support.● Responsible for PC builds, installs, troubleshooting and hardware/software break/fix.● Performed a wide range of software installs and maintenance for MS OFFICE, INTERNET EXPLORER, MS OUTLOOK, LOTUS NOTES and many other proprietary applications.● Printer installs.● Performed network troubleshooting with TCP/IP, cabling, network cards and network configurations.● Carried out remote control PC/Software repair using VNC.● Prioritize and organize daily follow-ups to ensure timely resolution.● Evaluate customer concerns and resolve problems to the customer's satisfaction.● Manage request and trouble tickets to maximize efficiency.● Perform data recovery for customers who have lost encryption on laptops.● Troubleshoot problems with laptops and order the parts, and replace them to resolve laptop issues.● Troubleshoot and escalate Lenovo issues to Lenovo tech support to replace faulty laptop hardware.● Maintain a high level of customer satisfaction.● Maintain a high percentage of non-breached tickets.

● Operate a yard dog and tractor/trailer in a safe and efficient manner to move equipment between the yard and dock for loading/unloading.● Perform regular equipment checks and completes related documentation and notifies supervisor of unsafe conditions.● Complete all related paperwork, including accurate driver logs to be submitted on a daily basis along with other trip sheets, fuel maintenance and delivery documentation● Maintain current knowledge of, and complies with, CDL/DOT and Company/Plant requirements and standards. ● Attend and participate in driver safety meetings.

● Load and unload truck as required● Update work log daily and track all deliveries.● Communicate consistently between warehouse and customers.● Follow company procedures, safety regulations, and traffic laws.

Contracted to Multiple Companies.● Provide technical support to diagnose, analyze, research, and resolve moderate to complex computer problems for Cardinal Health.● Provide high end migration support via phone and remote control for Microsoft Active Directory and Microsoft Outlook express.● Travel to different Cardinal facilities to assist in manual AD migrations.● Provide technical support to diagnose, analyze, research, and resolve moderate to complex computer problems for Wendy's International corporate stores and lab's.● Provide high end technical support via phone and remote control for proprietary applications designed in-house and applications designed for use with Wendy's software systems.● Write process documentation.● Build and troubleshoot the operating system and software images for the back-office and point of sale systems.● Manage deployment software issues and resolve them using Wendy's core values.● Troubleshoot and resolve store issues that are transferred from second level support.● Test new hardware and software for deployment in stores and lab's. ● Provide technical support to diagnose, analyze, research and resolve moderately complex computer problems for internal and external customers.● Provided high-end technical support via phone for MS OFFICE applications, LOTUS NOTES, WINDOWS 2000/XP, and proprietary software.● Execute problem and change management to end users for moderately complex PC, server, or MAINFRAME applications and hardware.● Manage moderately complex customer escalations and recommend appropriate technical solution or resource.● Used PEREGRINE SERVICE CENTER to execute incident management and provides ticket documentation.● Responsible for the creation, deletion and modification of user IDs on multiple platforms including ACTIVE DIRECTORY, SINGLE SIGN-ON, CITRIX, and NIKU/CLARITY.