Hands-on leader and Certified Engineer, responsible for managing the development of products and solutions for ATD customers.• Manage teams, including contractors of up to 40 people, across a portfolio of over 175 clients.• Responsible for hiring, budgeting, performance reviews for 25 direct reports.• Develop short and long-term product roadmaps including setting all technical standards.• Oversee operations, accounting, marketing, sales, office management, vendors, and contractors. • Evaluate technology offerings concise one-stop shop technology stack, growing a secure, reliable and feature rich, go-to-market strategy.• Designed and implemented a seamless process from sales to operations, operations to accounting, and accounting to account executives resulting in increased annual revenue• Trained, coached, and mentored more than 50 technical engineers and IT Managers.• Implemented EOS business planning system to better manage personnel resulting in a better company culture.

• Managed $2.4M in contracts across companies in the hospitality, manufacturing, healthcare, and retail industries.• Collaborated cross-functionally to design and deliver technical presentations resulting in a 200% increase of network and solution proposals, per quarter.• Cultivated client relationships and worked with IT teams, vendor engineers, and carriers to design and implement solutions for network, infrastructure, server infrastructure, voice, anddata management solutions.• Analyzed and optimized client's network utilization resulting in over $140k in annual savings. Operations Manager | January 2014 - January 2015• Teamed with the Service and Installation departments to manage service board and calls, projects, and installations of security, phone systems, contact center, call recording, Wi-Fi (stand-alone APs (Access Points) and full wireless networks, video surveillance, internalnetworks, carrier services, etc.• Defined, implemented, and automated the ticketing/SLA process via Auto Task. Scheduling and internal workflow.• Implemented an infrastructure cleanup process and forensic data analysis of current carriers resulting in identified cost savings and unused technologies.

• Serviced and installed PBX, contact center, call recording, teleworkers, Wi-Fi pre- survey, post- validation and spectrum analysis, video surveillance systems, cabling infrastructure, etc.• Performed remote technical services as a tier 3 technical expert including solutions and technical support