Philip Schneider work email
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Philip Schneider personal email
Seasoned aftersales Customer Care & Service Manager with significant operational and technical knowledge, natural leader with well honed interpersonal skills gained whilst adding value in cross cultural environments. Strong negotiation skills utilised within a dynamic, demanding, automotive sector. Significant aftersales operations management experience, logical, outcome focused with successful problem solving skills, prepared to make and own decisions.Professional summaryGlobal Warranty consultant IrelandAftersales consultant IrelandCustomer Care District Manager South Africa –IrelandService Manager South Africa Sales trainer South AfricaKettering University Scholarship USATechnical Trainer South AfricaProduct Technical Consultant South Africa
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Support ConsultantIbcos Computers Ltd Oct 2014 - Jun 2015Poole, DorsetProvided support and training to Workshop and Parts Department staff on the application of the Ibcos Gold Integrated Business Management Software Program. -
Automotive Aftersales ConsultantPrivate Jan 2014 - Sep 2014Bournemouth, Dorset, England• Trained staff on data input, workshop loading, invoicing to management accounts and controls• Advised administration staff on Warranty claim input, invoicing and reconciliation
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Aftersales ConsultantKevin O'Leary Group,Ireland Jun 2013 - Dec 2013• Review Service and Parts operating plans and budgets, to achieve agreed sales targets• Introduce Industry Best Practice to maximise parts and labour sales potential• Take control of all Warranty administration and tutor mechanics and front line staff• Monitor labour and parts lost sales for front line staff guidance
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Customer Care District ManagerOpel Ireland Sep 2007 - May 2013• All annual operational goals consistently achieved (2007 - 2012) • Successful implementation of Global Warranty Programme - across 20 sites (Oct 2012)• Solely responsible for inspection and grading transport damaged vehicles • Represented Opel IE in legal arbitration cases, reducing costs by 66% (2011/12) • Opel Customer Care Corporate contact for six Fleet and Lease Companies• Improved Retailer Satisfaction Score by 15% (2007 – 2013) • Improved Customer Satisfaction scores in my District – YOY • Trained Dealer Warranty Admin & processing staff on industry best practice• Implemented remediation plans for metrics set by Vauxhall Motors
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Service Manager - Mercedes Benz, Mitsubishi, Chrysler JeepStanmar Motors Oct 2002 - Jun 2007George, South Africa• Increased workshop throughput from 23 to 42 vehicles per day and CSI from 78% to 88%• Workshop produced Net Profit for first time – within 12 months of my commencing the role• Responsible for all Service Department functions with a headcount of 25 employees• Responsible for Service Department budget creation and compliance
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Service Manager - Mercedes Benz, Mitsubishi, Honda,Mccarthy Motors Dec 1999 - Sep 2003Cape Town• Responsible for meeting and exceeding Customer Satisfaction and financial targets • Greatest CSI achieved across all 15 workshops within the Group – 72% to 81.5%• Increased workshop throughput from 15 to 30 vehicles per day• Budget requirements exceeded year on year
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Assistant Service MananagerIsuzu Truck Centre Mar 1998 - Nov 1999Cape Town, South Africa• Service Operations Manager for largest Isuzu workshop in Southern Hemisphere• Responsible for workshop productivity and planning – 45 employees• Delivered a vehicle throughput of 65 per day• First point of contact for all Customer Care incidents and Customer Satisfaction Index scoring • Achieved highest CSI Score for all Isuzu outlets in South Africa - 85%
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After Sales Area ManagerDelta Motor Corp (General Motors) Jul 1995 - Feb 1998Cape Town, South Africa.Responsible for the maintenance of Dealer standards & all After Sales Activities for 36 General Motors Dealerships, including all Cape Town Metro Dealerships.
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Owner/ManagerOwn Business 1976 - 1995Eastern Cape, South Africa.Managed and owned a portfolio of livestock farms.
Philip Schneider Skills
Philip Schneider Education Details
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General Motors Institute Gmoo DegreeAfter Sales Marketing -
Automotive Engineering
Frequently Asked Questions about Philip Schneider
What is Philip Schneider's role at the current company?
Philip Schneider's current role is Automotive Aftersales Consultant.
What is Philip Schneider's email address?
Philip Schneider's email address is ph****@****s.co.uk
What schools did Philip Schneider attend?
Philip Schneider attended General Motors Institute Gmoo Degree, University Of Port Elizabeth.
What are some of Philip Schneider's interests?
Philip Schneider has interest in Mainly Rugby And Football, Poverty Alleviation, Diyoutdoorsreadingtravel, Lions Club Volunteer Sport, Diy Outdoors Reading Travel, Lions Club Volunteersport.
What skills is Philip Schneider known for?
Philip Schneider has skills like Customer Care, Aftersales Management, Warranty Administration, Employee Relations, Technical And Management Training, Customer Service, Warranty, Sales Management, Automobile, Account Management, Management, Vehicles.
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1coopertire.com -
Philip Schneider
Trowbridge -
Philip Schneider
Helping Clothing Brands With Design, Development & Production 👕 | Co-Founder Apparel LabsUnited Kingdom -
Philip Schneider
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