Philip Simms Email & Phone Number

Mississauga, ON, CA

Mississauga, Ontario, Canada

Toronto, Canada Area

• As a Air Canada Concierge I take care of day of travel and airport matters for premium (International Business class, Super Elite and VIPs) passengers of the airline from Ticketing, connections, baggage handling, meet.
• Proactively monitor customers' travel and ensure a seamless experience, providing support through communicating with the network of Concierges around the world.
• Liaised with other departments to ensure top tier customer needs were met and service failures resolved in a timely manner.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Worked closely with guests, VIP or celebrity, with high degree of respect for privacy.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Toronto

• Provides supervision and/or assistance to patients/residents in the activities of daily living including eating, dressing, transferring, toileting, hygiene, grooming, and bathing as per residents’ individual care plan.
• Ensures and promotes the provision of resident/client-focused care to address desired care needs.
• Provides care and services to clients/residents with respect to their senses and communi-cation by encouraging residents to wear individual sensory aids such as glasses, hearing aids, etc.
• Provides cognitive, social, emotional, and spiritual support.
• Provides oral and dental care.
• Performs other duties as assigned by Nurse/ supervisor.

Toronto, Canada Area

As our guests’ first point of contact with both the Hawksworth and Air Canada brands I ensure they are greeted in a warm, sincere and gracious manner. I am also tasked with ensuring customers are introduced to our premium food and beverage offering in our establishment which includes a complimentary à la carte menu crafted for Air Canada by renowned chef.

Toronto, Canada Area

• Stocked merchandise on correct shelves according to label or instructions ensuring stability.
• Set up advertising displays and ensure that pricing information on products conform to actual price data.
• Responded to customer requests for information and service.
• Maintained compliance with company safety policies and called violations to attention of management.
• Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Toronto, Canada Area

• Greeted guests at lobby and engaged in pleasant conversations while managing check-in process.
• Reviewed guest eligibility and assisted them to complete check-in process and deposit luggage.
• Collaborated with Ticket agents and Baggage team members to handle guest requirements at check-in

Markham, Ontario, Canada

• Student Ambassador acts as general liaison providing a wide range of student information including: directions, tours, information about health insurance, transportation, lockers, housing, co-curricular records.
• Provided friendly service to all visitors; ensuring a warm, welcoming atmosphere, which Seneca represents.
• Distributed brochures, mail, forms and respond to inquiries about the College's faculty and resources, filed documents and answered telephone calls.
• Perform inventory and maintenance of office equipment, supplies and other resources.
• Organized orientation activities ensuring a seamless transition for new students into Seneca.
• Smoothed registration processes, offered technical support and organized paperwork.

Jamaica

• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Submitted and reconcile expense reports.
• Arranged and scheduled appointments for Director as requested.
• Prepared, edited and proofread Cabinet Submissions and Cabinet Notes, as well as other miscellaneous documents.
• Liaise with other department heads and administrative assistants where required.

Certificate, Personal Support Worker

This certificate program teaches you how to effectively provide care and assistance to clients and their families in order to live.

Diploma, Tourism - Services Management (Flight Services), 3.9

Activities and Societies: SMILE Mentorship The Tourism - Services Management - Flight Services Specialization (TFS) diploma program.

Bachelor Of Education (B.Ed.), Business Administration And Management, General

Technical Vocational Education and Training courses Classroom Behavioural Management Management Accounting Financial Accounting Macro.

Diploma, Academics

Academics courses Mathematics English Social Studies Human & Social Biology E.D.P.M Literature