Supports the network team in communications, network systems, and system architecture for both local and remote customers. Design, implement and maintain computer network and communication systems for US Naval Nuclear Training Simulators. Specify hardware and software to implement system requirements. Establish network configuration standards, network hardening, Standard Operating Procedures and network monitoring tools utilized by network administrators and support personnel.• Work with the Cybersecurity Audit Team ensuring the network configurations are compliant based off Industry, Government, and Organizational standards.• Secured and standardized 220+ networking devices as per NIST and STIG requirements in 13 remote geographic areas.• Contributed Network Infrastructure Fiber Installation Scope of Work for newly constructed $125M naval training facility.• Configured automated DISA Security Technical Implementation Guides Compliance Reporting for all owned network components via SolarWinds and Cisco Prime Infrastructure.• Developed network build SOPs to include device provisioning, auditing/security, and software upgrades.

Deploy functional networks (LAN, WLAN, WAN)Configure and install network devices, i.e. firewalls, routers, switches, servers primarily Cisco based.Monitor network performance and integrity.Communicate with users when needed.Run Cat 5 cables from switches through drop ceilings for wireless access points.Console into switches perform updates or swaps.Help Desk Base SupportProvide base support to end users on a variety of issues pertaining to desktop computers, zero clients, printers, faxes, phones (VoIP and mobile) and network connectivity.Trouble shoot application problems for users to include browser settings to outlook E-mail.Provide base support for mapping printers and CAC (common access card) resets with appropriate software.Setup user accounts.Use Remedy ticketing system to monitor and update incoming assigned tickets.

Work on support tickets that come in via phone, e-mail, or customer portal.Collaborate with team members regarding resolutions to various customers.Trouble shoot problems ranging from server, network, and PC issues.Quality customer service skills in all forms of communications.Escalate issues to Tier 2 or 3 when needed and remediate client issues.Document resolutions and update procedures that may be outdated. Work in a fast-paced environment.Engage in continued certifications training through CBT Nuggets to improve current skillset.

As a subcontractor I performed I.T. work for employees at the Defense Counterintelligence Security Agency (DCSA) using Service Now ticketing system.Prioritized incoming, voicemail, e-mail, and in-person requests for assistance experiencing problems with hardware software, networking and other desktop related technologies.Managed and updated status of tickets daily. Ensured compliance with Service Level Agreements.Duties included re-imaging laptops, installing onboarding software for new users or their new laptops.Worked with infrastructure checking network ports, configuring switch vlans, adding/replacing patch cables.Used Teams application to remote into employees’ computers to perform software issues or updates.Used Active Directory (AD) to manage permissions and access resources. Update group policies.

Tier 2 hardware supportRecommended, scheduled, and performed hardware and peripheral equipment improvements, upgrades, and repairs.Assisted, and received Remedy tickets for 1300 data center employees with management of all lab equipment, handle breaks/fixes and determine root cause failure reason.Swap-out input or output peripheral devices to include keyboards, mice, monitors or printers.Performed basic hardware troubleshooting.