Philip Sutherland Email & Phone Number

Kirkland, Wa, Us

Aliso Viejo, Ca, Us

・Leading regular collaboration with Japanese and English-speaking, business and technical Stakeholders, executives and technical implementation teams, developers, vendors etc.・Negotiating, formalizing and documenting software and environment architecture requirements ・Ensuring on-time delivery of system functionality that fully meets business and operational needs・Managing Software Requirements → for new LIMS integration with SAP → for new LIMS introduced to Japanese NGS Lab (LabVantage, Xifin) → for new Products on existing LIMS and Customer Portal

Boston, Ma, Us

・Supported new product development through systems analysis and quality assurance of technical product design and implementation on a cross-functional Agile Release Train focused on delivering Telematics and Usage-Based Insurance software products to market using Jira, SQL, Robo3T, Postman, GraphQL, etc. ・Worked with Product Mission and Platform squads to ensure integration between new Microservice-Architecture application development and legacy Core Enterprise Systems in an Agile development environment ・Solved complex production issues through SQL data analysis and custom reports・Served as “Documentation Champion” to maintain shared knowledge between stakeholders and developers using Confluence Wiki

Seattle, Wa, Us

・Provided bilingual, cross-team systems and data analysis services to support launch of new Reserve Roastery Store & Food Manufacturing facilities in Tokyo with implementation of CrunchTime! (Food Manufacture & Retail ERP System) on Agile teams using Jira, Zephyr, SharePoint, SQL, Visio, etc.・Developed test cases and reference materials including travel to Japan in support of User Training and Acceptance Testing・Identified and resolved Japanese internationalization issues with ERP vendor and Japanese Business & IT teams・Acted as liaison between US Technology & Business teams, Japanese Technology & Business teams and US Vendor

Redmond, Washington, Us

・Managed software defect (bugs) and support cases, supporting issue resolution for OEM Partners in English and Japanese ・Researched complex technical issues and created reports for large OEM Partners in the US and Japan・Worked with development teams and management to get important issues resolved promptly

Chiyoda-Ku, Tokyo, Jp

・Provided bilingual systems analysis and administration for initial implementation of AMOS (Aircraft ERP System) using VMWare, Oracle 12c R2, RAC and Oracle Linux ・Provided first line bilingual support of IT Infrastructure and Systems at Moses Lake Flight Test Facility (incl. Laptops, Dell Servers, Cisco Networking Equipment, iPhones, Workstations, etc.)・Traveled domestically to support remote deployment of IT resources・Appeared in global and domestic marketing video for the MRJ project (see video link below - from 3:48)

Waterloo, Wi, Us

・Provided bilingual analysis and support to new feature design accomplishing Japanese business goals with global IT resources・Maintained and improved mission-critical EDI order data transfer system to 3rd party local logistics solutions provider (Mitsubishi Logistics) ・Provided bilingual operational support of IT Infrastructure and Oracle JD Edwards ERP systems integrated with Mitsubishi Logistics IT Systems including Dell Servers, Cisco Networking Equipment, etc.・Engaged with Japanese vendors like Dell, NTT, Otsuka Shokai to ensure and improve quality of IT equipment and services・Traveled internationally and domestically to resolve technical issues and roll out new systems (Tokyo, Seoul etc.)

Wilton, Ct, Us

・Conducted bilingual project management and analysis for supporting and enhancing web content and SAP-integrated systems for Japanese B2B and B2C sites integrated with Sumitomo Soko IT Systems・Worked with global IT team in the US & EU and outside service providers in Japan & China to meet Japanese branch business needs with global IT solutions・Engaged Japanese vendors like Dell, NTT, Otsuka Shokai to ensure and improve quality of IT equipment and services・Prepared monthly presentations to the business stakeholders on work-in-progress and future goals・Represented the Japan business in global IT planning and development meetings

Chiyoda-Ku, Tokyo, Jp

・Designed and developed web applications for Japanese customers including CRM tool for NTT ・Gathered design and functional requirements from clients seeking to expand business to the US・Documented development processes in English and Japanese ・Participated in a government-sponsored Japanese employment training program including business manners and time management

・Led nationally recognized English Web Content and Municipal Publication Translation Projects highlighted in the Asahi Shimbun

・Developed software on an Agile team using Java with the Apache Struts Framework for processing Life Insurance enrollments on the BRIX SaaS platform now owned by SS&C Technologies・Fixed defects and added new functionality to XML-based middleware and front end interface・Developed Custom Jasper Reports with complex SQL queries・Managed DevOps Build and Deploy Processes

Technical Certificate, Computer Programming

High School Diploma