Leading the IT and AV teams through a period of high growth, developing sustainable services, with a strong focus on community outcomes and business enablement.

I've gone all in on this role delivering Information Technology services thatmeet the strategic needs of Bay Venues. Every day the Bay Venues team welcomes locals, kiwis, and international visitors into 24 venues spread across the Tauranga, Mount Maunganui and Papamoa regions.Our venues incorporate aquatic facilities, community centres, community halls, gyms, and the iconic Mercury Baypark facility. We offer a broad range of leisure and event products, services and programmes with a core focus on community outcomes, amazing customer experiences, and high quality service.We have an exciting programme of works in our roadmap to deliver customer delights, digital transformation, business insights, and a robust technology architecture. It's my privilege to lead the technology stream towards these goals.Checkout www.bayvenues.co.nz to learn more about who we are!

Leading an agile delivery team who are responsible for end to end technology, process development and support for the Generation department within Trustpower. Developing the technology roadmap aligned to strategic business goals, putting in place decision frameworks for success, and translating these into a continuous value delivery stream using an agile delivery methodology.

Working at an account management level for specific departments within Trustpower, to build programs of work that will improve the effectiveness of technology, and efficiency of critical business processes. Improvements identified through wide stakeholder engagement, information capture and management, prioritisation sessions, sound planning and decision making, followed by the leading and promoting of an agile approach to solutions delivery. Key concepts applied include:- Roadmap creation and management- Technical expertise and innovation- Business process management improvements- Research, analysis, design, and recommendations for change- Functional and non-functional requirements gathering- Key stakeholder management- Solution delivery management

Service Delivery Manager for Zespri International Ltd.- Major Incident Management- Service Improvement Planning and Delivery- Customer and Vendor Relationship Management

Pacific Technology Solutions provide private-cloud IT hosting for SME's in NZ, Australia, Canada and beyond. The other part to the business is Octane - our ERP software solution built specifically to cater for the unique needs of fuel distribution operators. Requiring enterprise scale and support, we have a great team, utilising leading technology solutions across multiple global datacentres, and we're growing fast!Reporting to the GM and looking after the IT infrastructure and support side of our business, this role is a mixture of strategy and operations responsible for the delivery of:- Infrastructure Support Team Management- Customer relationship management- IT Projects- Architectural planning and process improvementTo find out more about us please check out our websites:www.pacifictechsol.comwww.octane-systems.com

Managing IT Service Management tools, primarily BMC's Remedy OnDemand Service Management hosted application. The scope of Service Management included Incident, Problem, Release, Asset, and Configuration Management. These are common ITIL disciplines used in the support of IT operational functions, which are in turn supporting the business.Responsibilities and achievements in the role include: planning the growth, use of, and integration of BMC Remedy OnDemand with other IT tools and processes; developing a Service Management roadmap; developing and maintaining vendor relationships; conducting a health check review of systems against current business requirements; conducting research and making recommendations for improvements; supporting various IT teams using business analysis techniques.

Leading a team of 12 ICT 2nd and 3rd level support technicians, spread across the NZ-wide Contact Energy sites. Responsibilities and achievements include managing and coordinating project initiatives, managing staff performance, managing high priority incidents and out of hours work, overseeing BAU support work, implementing new technology initiatives, re-designing the desktop lifecycle leasing program.

A newly established role in ICT at Contact Energy, responsible for the implementation of Asset and Configuration Management best practices. For the first 18-24 months this includes identifying and implementing a Configuration Management System suitable to Contact's needs; as well as developing internal tools and processes that support the management of ICT assets and configuration information.Expertise required for the role includes a knowledge of ITIL best practises, CMS foundation planning, ITSM integration design, process automation techniques, SharePoint, Microsoft SCCM, and other CMS/CMDB products under proposition.

Responsible for driving and implementing a continual service improvement technology strategy. This includes implementing technology and process improvements that support Service Management goals, delivering improved tools and services to the IT group and the business.At Kiwibank, Service Management includes change, problem and incident management, and knowledge / CMDB management.The role also includes managing the project handover process, ensuring projects are fit for production and that knowledge is successfully transferred into the production environment.

Production Acceptance, Service Management, Knowledge Management, Sharepoint site administration.

Team Lead, Active Directory Administration, Desktop Support, Testing, Deployment.