Using customer feedback data, industry insight and professional reporting to make strategic decisions of how to invest to maximise the customer experience.A crucial aspect of this insight is to inspire and engage with those that can really make a difference to our customers, how does this information matter to them as an individual? How can I make a difference? I know my place and how I can make a difference. My role is to take the information and inspire those people to make a positive… Show more Using customer feedback data, industry insight and professional reporting to make strategic decisions of how to invest to maximise the customer experience.A crucial aspect of this insight is to inspire and engage with those that can really make a difference to our customers, how does this information matter to them as an individual? How can I make a difference? I know my place and how I can make a difference. My role is to take the information and inspire those people to make a positive difference every day. Show less

Safe operations of Chiltern Railways for the northern section of our route within Customer service department. These responsibilities included a headcount of around 200 members of staff in various grades including Area Managers, Operational Managers, Train Managers, Station staff and agency workers. The creation, amendment and compliance with company policy and procedures. Stakeholder engagement with different department internally i.e performance. An active part in cross functional work… Show more Safe operations of Chiltern Railways for the northern section of our route within Customer service department. These responsibilities included a headcount of around 200 members of staff in various grades including Area Managers, Operational Managers, Train Managers, Station staff and agency workers. The creation, amendment and compliance with company policy and procedures. Stakeholder engagement with different department internally i.e performance. An active part in cross functional work streams and owning company initiatives Show less

Working within the Revenue Protection Team as Team Leader and as (Interim Revenue Protection Manager - summer 2017)