• Rearrange employees and assignments to meet workflow demands• Accession in samples to be processed• Check orders being accessioned in for accuracy• Make sure that samples are transported using approved methodologies• Aseptically process microbiological samples• Pre-analytical preparation of microbiological samples• Perform instrument and equipment preventative maintenance and troubleshooting• Train new employees on proper plating procedures and LIS usage• Ongoing training of employees in regards to new techniques and processes• Verify employee competencies in accordance with company and CAP regulations• Ensure that samples are prioritized correctly• Make sure that samples are processed within expected turnaround times• Monitor department pending and overdue lists for missed or possible missing specimens• Scheduling employees to make sure that all normal and ancillary duties are done• Verify, perform, and enter results for CLIA waived testing• Manually enter patient demographics, insurance, and orders for clients

•Perform venipuncture with vacutainer, syringe, and blood culture collections•Blood collections for infants, adolescents, adults, and geriatric patients•Coordinate timed, routine, ASAP, and STAT collections to prevent multiple sticks to the patient whenever possible•Perform heal sticks for PKU, bilirubin, and other pediatric collections•Proficient with laboratory information systems•DOT and Non-DOT drug screen collections•Arterial Blood Gas Collection•Distribution of various types of samples to appropriate department•Dermal punctures for glucose monitoring as well as capillary tube collection•Knowledge about processing procedures for other non-blood specimen•Load samples into various automated analyzers•Process urinary analysis•Receive in and accession samples

•De-escalate client issues through problem resolution and negotiation skills •Compiled status reports for upper management in regards to call stats and client problem resolution information •Assisted with initiative to streamline client contact processes•Planned, developed, and implemented training modules to assist with client call resolution•Trained associates on the use of proprietary processes and new programs

•Researched, developed and documented detailed procedures for creating multiple images to fulfill client needs•Oversaw the operation, maintenance and upgrade of multiple network servers and hundreds of workstations•Increased efficiency by creating server based scripts to automate the creation of thousands of client ID’s•Implemented network security measures through the application of active directory•Collaborated with industry professionals to anticipate future needs and evaluate quality control issues•Researched and implemented procedures to ensure that client expectations were met•Programming in multiple languages such as C, C++, Visual Basic, HTML, and JAVA•Familiar with most modern operating systems as well as legacy systems