Philip Chee Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Partner with the OS4 team to work in a Salesforce case queue managing requests from the organization such as Account Creation requests, Account ownership changes, and navigation assistance.- Manage Salesforce user requests, system troubleshooting, and system escalations.- Perform monthly pipeline and Account audits to ensure Salesforce is the source of truth.- Monitor Opportunity lifecycle management by the S4 Sales org and identify gaps in data management.- Proactively ensure… Show more - Partner with the OS4 team to work in a Salesforce case queue managing requests from the organization such as Account Creation requests, Account ownership changes, and navigation assistance.- Manage Salesforce user requests, system troubleshooting, and system escalations.- Perform monthly pipeline and Account audits to ensure Salesforce is the source of truth.- Monitor Opportunity lifecycle management by the S4 Sales org and identify gaps in data management.- Proactively ensure we capture the right Data in Salesforce Sales Cloud using InsideView (or other tools).- Maintain and update documentation on sales processes and relevant sales training materials.- Assess and learn new technology platforms for use by either the OS4 or S4 Sales org teams. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Quote to order :- Acts as a focal point for quotation and order requests, taking responsibility to get this done within the customer's agreed KPI.- Acts as the operational owner of the quote to order cycle, using general + customer-specific instructions and guidelines (price book, process, customer labeling, BAN-Usage, etc)- Responsible for quote entry into Quoto and follow-up status through the whole QTO chain.- Acts on operational issues and queries coming from the Order to… Show more Quote to order :- Acts as a focal point for quotation and order requests, taking responsibility to get this done within the customer's agreed KPI.- Acts as the operational owner of the quote to order cycle, using general + customer-specific instructions and guidelines (price book, process, customer labeling, BAN-Usage, etc)- Responsible for quote entry into Quoto and follow-up status through the whole QTO chain.- Acts on operational issues and queries coming from the Order to Bill (OTB) process.- Supports improvement project cooperating with senior account associate in countries to improve the QTO-process, aim for Operational Excellence.- Supports and takes part in UAT for QTO tools.- Creates BANs in CRTCustomer support and engagement :- Engages with customer remotely for QTO transactional/operational daily regular activities- Works with billing and accounts receivable teams to resolve invoice, credit notes, and payment issues. In addition, to reply to customer billing/invoices queries.- Owns disconnection process performance by handling and following up disconnection requests coming from customers or OQT till closure/customer feedback. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Provide information on the training programs and services that enquire by the corporate professionals or corporations.• Constantly follow up on customer enquiries, create communication logs and be able to identify business lead & opportunity.• Work with Program Manager to strategize for driving lead generation through targeted customers penetration campaigns.• Engage in regional sales and marketing activities to promote the training programmes and services offered• Address… Show more • Provide information on the training programs and services that enquire by the corporate professionals or corporations.• Constantly follow up on customer enquiries, create communication logs and be able to identify business lead & opportunity.• Work with Program Manager to strategize for driving lead generation through targeted customers penetration campaigns.• Engage in regional sales and marketing activities to promote the training programmes and services offered• Address customer service issues expeditiously. Answers calls and reply client’s email promptly.• Execute and support marketing activities, roadshows, exhibitions and networking events.• Able to prepare general reports for the sales & marketing and customers penetration activities.• Initiate and maintain good working relationships with customers and partners. Show less

Kuala Lumpur, Malaysia

1. Membership, Communication and e-Marketing (MCM)• Assisting in the overall management of the Company’s MCM activities and contents ieNewsletter & Publications, e-Blast, Website, Social Media ie LinkedIn, Facebook, Twitter etc.2. Database Management (DBS) and Customer Relationship Management (CRM)• Assisting in overall management of the Company’s database (DBS) and CRM strategies andactivities.3. Events Management• Assisting in overall management of events ie… Show more 1. Membership, Communication and e-Marketing (MCM)• Assisting in the overall management of the Company’s MCM activities and contents ieNewsletter & Publications, e-Blast, Website, Social Media ie LinkedIn, Facebook, Twitter etc.2. Database Management (DBS) and Customer Relationship Management (CRM)• Assisting in overall management of the Company’s database (DBS) and CRM strategies andactivities.3. Events Management• Assisting in overall management of events ie courses, conferences, members events, in-houseinitiatives and any other related events;• To analyse event performance and submit event evaluation report to superior for continualimprovement;• To liaise with media, partners and resellers for event sponsorships, media coverage and anyother related events marketing activities.4. Market Research and Analysis• Assisting in market research on BCM related event and activities.5. Assisting in Strategic Corporate Accounts activities• Assist to propose, approach and penetrate new industries to introduce relevant programs andevents;• Meeting of corporate prospects and presenting DRI’s BCM programs and activities to selectedcorporate accounts from time to time.6. Reporting• To submit portfolio progress reports on a weekly basis to superior7. Any other tasks that are fit and appropriate for the said position and that may be assigned tocandidate by his/her superior from time to time Show less

Selangor, Malaysia

• Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within company.• Customer and distributor order management as in place, amend and orders, liaising with stakeholders in Account Manager, Supply Chain, Scheduling & Credit as required.• Handle basic customer credit enquiries.• Manage Customer complaints feedback and compliments.• Take ownership of delivery status enquiries and trouble-shooting; proactively… Show more • Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within company.• Customer and distributor order management as in place, amend and orders, liaising with stakeholders in Account Manager, Supply Chain, Scheduling & Credit as required.• Handle basic customer credit enquiries.• Manage Customer complaints feedback and compliments.• Take ownership of delivery status enquiries and trouble-shooting; proactively tracking and Business Partners as required.• Support and proactively encourage touchless uptake and utilization. Show less

Cyberjaya, Malaysia

1. Provide training program for new staff2. Share the updated information for teammates3. Check and live contract into our online platform system(OSCAR, Travel Studio)4. Handling contract and deal with contractors5. Amend and/or close out room allocation as requested by Hotel6. Liaise with our departments internally and with our network offices globally7. Support Sales with client mapping

Selangor, Malaysia

• Handling mainly Account Payable and Account Receivables processes• Drafting Account Reports (Weekly and Bi-Monthly)• Assist Finance Manager in daily basic Account Management• Ensure and issue invoices (PO & Non-PO invoices) and employee expense claims.