Philipa Brobbey Email & Phone Number

London, England, United Kingdom

-- ITV The Voice: UV supplied backing choirs to the Voice in the 2017 live shows including performances with Jennifer Hudson and The Voice 2017 Winner.-- X Factor UK: UV/UGCY has supplied backing choirs to X Factor live shows for every season since 2011 including but not limited to performances with every X Factor Winner at Wembley arena.-- Britain’s Got.

London Area, United Kingdom

• Ensured high levels of customer service across all interactions with both internal and external customers.
• Served as the primary point of contact, managed the mailbox and addressed urgent communications.
• Resolved all queries at first contact where possible, providing a clear rationale to the customer as to why first-time resolution couldn’t be provided and explained the next steps.
• Took ownership to monitor and follow up where unresolved enquiries, worked to fix identified issues within agreed timescales and escalated where appropriate.
• Established, developed and maintained effective working relationships with colleagues ensuring a ‘one team approach’ to the delivery of the Customer Service Centre services.
• Responsible for a wide range of simple to complex queries