Philip Paradis Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

United States

• Manage external service providers• Maintain and support existing eCommerce solutions• Troubleshoot technical issues affecting the eCommerce environment• Develop and improve new solutions and capabilities• Document, design, and implement solutions• Plan, coordinate, execute, and document the functional testing of the new solutions and capabilities • Work with team to identify business requirements, evaluate, and translate into technical specifications

United States

Project Manager• Assist in developing software and process enhancements• Work with team to identify business requirements, evaluate and translate into technical specifications• Interface with functional groups on issues related to corporate systems or projects• Support users and IT to document and SDLC methodology in transition of IT requests to project fulfillment• Align software change requests with business objectives in compliance with change control process• Lead and coordinate eCommerce project team consisting of Lindt North America, Lindt US, Ghirardelli, Russell Stover, IBM WebSphere, and technical support through issue identification, testing, code release, and maintenanceeCommerce• Manage the ongoing bug/defect/issue management for Lindtusa.com and related Order Management tools• Document and escalate issues from eCommerce, consumer services, and fulfillment teams using ticketing system• Participate in team process improvement and development life cycle• Research competitors and participate in eCommerce promotion and strategy meetings• Publish new products, edit descriptions, create and test promotions• Leverage platform functionality for cart and product recommendations• Analyze Google Analytics and internal reports to assist in sales, content, and promotion strategy

Durham, Nh

Project Manager – New Course Development• Created and implemented a new required course for 500+ new Undeclared students• Coordinated course requirements, data analysis, creation, and implementation• Presented to and worked with Liberal Arts Dean, Executive Committee, and senior management• Supervised a team of 11 part-time staffProject Manager – Information Management Systems • Managed requirements and timeline for implementation of two online information management systems -Career center job posting system of over 29,000 students and alumni and over 2,500 employer contacts -Academic advising information system of 16,000 students and 175 staff members• Serve as business relationship manager for IT, vendor, and users• Assessed, developed, and tested requirements for end users and improvement plans• Identified, resolved, and tracked issues and data challenges to ensure they are resolved in a timely mannerAnalyst• Analyzed data to better understand the needs of students• Implemented data systems and websites to improve the center’s client management• Developed data reports and recommendations for departments and senior management

Durham, Nh

-Analyzed data to better understand the needs of the students being advised-Created new methods to record and track data for students major interests and class projections -Used websites and data systems to modernize the way in which the Center advises students-Developed data reports and recommendations for departments as well as the Vice President and Provost-Created standard reporting and emailing website for use during advising meetings-Eliminated paper forms in exchange for more accurate and easily tracked online databases

Durham, New Hampshire

-Analyzed data to better understand the needs of the students being advised-Created new methods to record and track data for students major interests and class projections -Used Drupal platform to manage and improve websites for five departments -Developed an interactive online major exploration tool for students -Used Google Analytics to track and make corresponding design decisions based on data -Increased traffic by 29% in first year, and another 47% in second year of website management-Recorded and edited tutorial videos to demonstrate University systems and career advice-Used websites and data systems to modernize the way in which the Center advises students-Developed data reports and recommendations for departments as well as the Vice President and Provost-Created standard reporting and emailing website for use during advising meetings-Eliminated paper forms in exchange for more accurate and easily tracked online databases-Personally advised over 200 undeclared students each year through class and major selection-Met with students in individual appointments to coach them through academic decisions-Hired, supervised, and trained 20 student advisors for freshman orientation and 5 student advisors for the full year-Trained new staff members

Supervised and mentored 4 Senior Staff members and 20 Orientation LeadersCoordinated the Orientation Leader interview process through creating the schedule, contacting applicants, and compiling interview dataImproved efficiency of the program through systems of organization

Developed methods to optimize technical systems for the University Advising and Career CenterCreated and updated resources for the Center’s websiteProvided administrative support through preparing copies, answering phones, and filing documentsAssisted in preparatory tasks and develop systems of organization for the Associate

Personally managed the budget of $84,000Processed funding requests from over 100 student organizationsOversaw the UNH Student Activity Fee budget of over $1,400,000 as one of three members of the Executive BoardStudent Organization Representative to Student Senate and the Memorial Union Board of Governors

Reinvented the process of assigning and managing the Orientation Leaders in the job assignments Coordinated the planning and oversight of each orientation sessionInterviewed and hired candidates for the Orientation Leader positionsImproved the method of assigning over 3,000 freshman to overnight rooms and groups

Instructed Physics and Calculus classes to high school studentsDesigned grading systems, lesson plans, assignments, and projectsAssessed students through grades and written evaluations

Worked as a mentor and tutor for high school studentsInstructed two Pre-Calculus classes as a Teaching AssistantCounseled six students, in a one-on-one environment, with setting goals, analyzing class evaluations, and any personal needsAdvised committees of students to plan and execute events for their fellow students and parents

Personally managed the organization’s budget of $114,000Guided the Event Chairs in conceptualizing and executing programs for a campus of over 12,000 undergraduatesCorresponded with vendors and agents to secure professional services for programsHonored with one of the eight individual awards at the Student Leadership Awards Banquet

Counseled residents with personal and academic concernsOversaw the actions of Hall Council as its Student AdvisorEnforced University policy and community standardsAssisted with the training of new RA staffPlanned and executed weekly academic and social programs

Master Of Business Administration (Mba), 3.81

Bs, Mathematics, Minor In Economics, 3.60

Activities and Societies: Not Too Sharp A Cappella, Campus Activities Board, Student Senate, Student Activity Fee Committee