Senior Business analyst / UI designer developing medical products for hospitals and health industry. Driving change to innovate the user experience, lower costs, improve product time to market and success in the market place.

Senior Business Analyst developing learning products in the higher education market. Focusing on service orientated architecture in AWS, Innovative digital education products and continuous improvement initiatives to achieve competitive advantage & market dominance.• Principle analyst leading analyst team on development of cloud based service orientated architecture for higher education products.• Provide analysis leadership on complex software projects & consult with team in an agile organization to develop product strategy for mid life cycle higher education product.• Partner with internal stake holders to design, document & deploy solutions to complex technical challenges.• Act as a primary liaison for business units to resolve various project/technology issues• Develop & implement a continuous improvement process for on boarding delivery model.• Lead analysis of new innovative products into existing platforms & services to support concept summary, business case & development processes.• Improved the quality assurance of complex systems generating randomized algorithmic results with the analysis & development of internal tools.• Identify subject experts who are the sources of requirements for large & complex projects.• Recommend design changes to complex, interrelated systems design to achieve complicated requirements, improve performance, profits & reduce costs/risks• Evaluate design of existing systems to judge their functionality, effectiveness, reliability, performance, usage, maintainability & cost of ownership• Advise on risk assessment & risk management strategies for projects.• Execute vision, goals & direction of team/organization• Develop departmental technical policies & procedures & exerts department-wide influence• Define on-boarding strategy for multi-phase projects across multiple interrelated subsystems

Inspiring leader in developing state of the art products with a track record for on-time/on-budget project deliveries. Outstanding ability to communicate complex information to various audiences and all levels of the company, as well as build a team that strives on excellence. Experienced project and product management professional with an acumen toward technical processes and both agile and traditional project/product development. Analytical and logical with success in developing comprehensive planning and tracking across customer service, web development and back office organizations.• Primary contributor to new platform model development, including the design enhancements based on operational requirements and domain knowledge. • Coach transition to new technologies and methodologies, Scrum and Agile-based development with engineering and quality assurance teams. • Acted as Scrum Master and Product Owner for the delivery of continuous product improvement projects.• Used traditional interviews and Agile story building with operational and business development staff to capture their business requirements.• Developed use cases and UML diagrams to model the system and distributed for review to cross functional team for review.• Selected SaaS service that would allow help desk, quality assurance and development with customized fields and workflows.• Selected and implemented OnTime Now Agile Scrum Project Management tool company wide.

• Managed multiple new product development, IT and process improvement projects to align with corporate strategies, drive revenue stream and drive the organization to be positioned for an IPO.• Managed the product development and implementation of three IYP sites preloaded with up to 30 million businesses local businesses for local search initiatives.• Utilized Project Management tools to develop scope definition, project charters, schedules and estimations, as well as manage changes, risk management and communicate with internal customers, vendors, project team, management and Board of Directors. • Designed, directed the development and implementation of local search platforms, operations environment and customer self service technologies to power annual revenues above ten million. Included an administrative platform with automated billing, SAP Business One integration, sales force integration, e-commerce, online booking and client dashboard.• Managed the design and product development of self service small business platform with social integration.• Prototyped local search technologies with integration to local billing systems in German market for a subsidiary of Deutsche Telekom.• Over saw migration of products to cloud technology, co-location to cloud, Waterfall, RUP Agile.• Managed a team of 20 including overseas staffing, QA, designers and developers.

Led cross-functional and talented team to develop revenue generating and process improvement products for a fast paced industry leader in internet marketing.web based, e-commerce, SEO landing pages, IYPs, billing solutions, KPI dashboard, mobile, order processing, affiliate program, call tracking and more.• Directed the design, development management and implementation of all internet search related programs and e-commerce initiatives. • Provided customer account management, pre-sales product demonstration and trade show logistics.• Managed search PPC campaigns both nationally and internationally growing business to more than $10 million annually.• Designed and developed e-commerce ad serving platform with search engine back end. Managed project delivery, enforced project time line and change process.

• Product/Project Manager of first web-based retail advertising system deployed in Wall Street Journal.• Major contributor to design, develop an integrated solution that seamlessly connected desperate systems including: retail advertising, reporting (Crystal Reporting), billing (PeopleSoft), work flow processing and production.• Collaborated with customer and technical staff to create technical specifications and work orders.• Utilized Project Management Tools and was instrumental in establishing CCB process.

• Coordinated and directed remote and local based engineering and quality assurance departments for new releases and supported global sales customizations to the products. • Work with customer base, sales, marketing and management for product road map, budget and forecasts.

• Provided sales support, project management and delivery of services to New Zealand’s Largest Newspaper New Zealand Herald.• Executed turnaround of troubled, stalled solutions implementation in Fortaleza, Brazil• Provided business and solution analysis for $20 million sales proposal in Singapore.

Responsible for technical sales support in Media, Television, Transport and Aerospace industries in New Zealand.Most successful Sales team award for 1999.

Management and support of New Zealand newspaper systemsIncrease new paper advertising and retails systems new Zealand market share to 90%Project management of all new and upgrades systemsProduct training and delivery

Project management of new systems installations Third party system integrationsCustomer support and trainingPre sales business analysis and requirements

Technical operations supervisorSupport of all computer based technology