● Maintained precise records by conducting data integrity checks of large data sets in Microsoft Excel, Trex, and internal databases, using all software with efficiency ● Collaborated with the Pension Risk Transfer Benefit Administration team to ensure records were complete and accurate, engaging in tactful issue resolution as needed ● Followed all organization and department procedures to complete tasks in a timely manner

● Processed the records of over 500 clients weekly, quickly and accurately entering data into company computer systems, including MS Office, spreadsheets, and internal databases ● Ensured client confidentiality and followed company security and data integrity policies while supporting the collections and customer service departments ● Trained a small team assigned to transfer all paper customer documents into digital form using tailored coaching and clear communication for high-quality services aligned with company standards

Coordinated with educational facilities to continue child's education during Covid lockdowns.Continued degree program while acting as a stay-at-home parent.

● Traveled to and supported onsite execution and oversight of industry trade shows throughout New England, including show set-up and take-down according to brand standards for consistent presentation of all products

● Reorganized the inventory control department while providing award-winning customer care in a fast-paced environment, earning rapid promotion ● Forecasted supply and demand requirements for six manufacturers based on sales forecasts, historical sales, and product trends to ensure stock availability and manage showroom floor inventory of over 150 products valued up to $1M ● Transformed customer care by designing protocols, creating reports, and advising team members on customers’ needs, leading to an increase in average Google reviews from 2 to 4.5 stars and fostering continuous growth for return business ● Conducted comprehensive quality assurance of all after-sales correspondence and detailed order summaries between the company and BMW Motorrad, addressing all supply chain discrepancies and shipping errors with prompt tact ● Served as a consistent subject-matter-expert and resource to all clients and staff, going above and beyond job requirements for the success of the organization ● Managed the logistics of special events and guest presenters, including marketing using excellent project planning ● Provided detailed clerical support to the Sales Manager and scheduled appointments with clients utilizing Microsoft Word and Excel, making the best use of the time available for continued profitability ● Coordinated travel for unconventional sales, VIPS, international travelers, and product pickup with careful attention to detail and timely execution

● Cataloged newly attained artifacts by the museum. ● Identified objects and gathered appropriate data, such as measurements while practicing safe handling techniques.

● Spearheaded U.S.-based business integration into Panamanian culture and acted as the company representative for residents, government, and marketing needs, building strong partnerships with friendly interpersonal skills ● Served as the location-based Managing Director, Marketing Coordinator, and clerical support to the owner, providing comprehensive coordination of all operational logistics ● Provided multiple administrative and managerial services including maintaining detailed records of guesthouse finances, overseeing the housekeeping and support staff, coordinating all travel and shipping arrangements, and navigating passport and documentation requirements with efficiency ● Managed the company website, social media accounts, and marketing activities with a strong understanding of the organization’s brand, image, and offerings, effectively reaching and maintaining potential clients