Phil Bubis Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Vancouver, Canada Area

Vancouver, Canada Area

•Advocated for the “do it once and do it right” approach•Responsible for developing and pushing the culture of Business Analysis best-practice•Facilitated strategic operational and technology visioning sessions•Advised internal Stakeholders on Salesforce best-practice and product portfolio•Engaged in multi-stakeholder dialogue to elicit, define, gather and align on solution requirements, measureable KPIs and outcomes•Partnered with cross-functional departments to identify… Show more •Advocated for the “do it once and do it right” approach•Responsible for developing and pushing the culture of Business Analysis best-practice•Facilitated strategic operational and technology visioning sessions•Advised internal Stakeholders on Salesforce best-practice and product portfolio•Engaged in multi-stakeholder dialogue to elicit, define, gather and align on solution requirements, measureable KPIs and outcomes•Partnered with cross-functional departments to identify and improve operational process by leveraging technology•Created business process models using best practice techniques including current and future-state design documentation•Acted as a strong communicator and advocated for positive change that results from process improvement and project work; including stakeholder analysis, and communications planning•Tracked and managed requirements throughout the project lifecycle, from clarification during implementation, through to quality assurance and user acceptance testing•Wrote functional and technical specification tickets for various functions including: Administrator, Developer, QA and Deployment Manager Show less

Vancouver, Canada Area

•Worked cross functionally to create processes, reporting and audits by defining standards and KPIs.•Facilitated multi-disciplinary conversation to create control points between people, systems and process.•Continuously improved cross-functional operational processes as they related to consistency and execution through embedding scalable control points. •Acted as an SME during the project lifecycle of various projects including Gift Card vendor selection, Case Management, POS… Show more •Worked cross functionally to create processes, reporting and audits by defining standards and KPIs.•Facilitated multi-disciplinary conversation to create control points between people, systems and process.•Continuously improved cross-functional operational processes as they related to consistency and execution through embedding scalable control points. •Acted as an SME during the project lifecycle of various projects including Gift Card vendor selection, Case Management, POS replacement, Video Surveillance and E-Commerce Fraud Prevention.•Developed processes, training and SOPS relating to 30+ unique types of incidents, cases and investigations.•Identified inter-departmental inefficiencies and assisted in the implementation of solutions.•Worked with the training department to create content development and implementation plans.•Acted as a liaison between various internal and external stakeholders to resolve incidents, investigations and cases.•Reduced company-wide risk related to people, profit and brand reputation. Through risk identification and handling over 500 incidents, I helped to reduce chargebacks equating to a quarterly savings of $100,000. Show less

Vancouver, Canada Area

•Led the assessment of customer needs utilizing a structured requirements process (gathering, analyzing, documenting and managing changes) to identify business priorities and recommend options.•Identified, gathered and documented business requirements, defined business rules and communicated requirements for the implementation of business solutions.•Communicated with stakeholders of varying technical ability and subject matter expertise.•Led planning sessions to implement integrated… Show more •Led the assessment of customer needs utilizing a structured requirements process (gathering, analyzing, documenting and managing changes) to identify business priorities and recommend options.•Identified, gathered and documented business requirements, defined business rules and communicated requirements for the implementation of business solutions.•Communicated with stakeholders of varying technical ability and subject matter expertise.•Led planning sessions to implement integrated business processes and documented discussions and agreements.•Provided consultative services for the development of policies and procedures.•Prepared various types of business requirements documentation – e.g., functional, process, training and user guides. Show less

Richmond, Bc

•Conducted detailed requirement gathering for company-wide processes.•Led planning sessions related to operational and technical process workflow to understand usage, expectations and needs from various stakeholders.•Collaborated with multiple departments to perform risk analysis by discerning and identifying process limitations.•Supported project change management by creating business process maps, training materials and SOPs.•Scoped and facilitated the creation of… Show more •Conducted detailed requirement gathering for company-wide processes.•Led planning sessions related to operational and technical process workflow to understand usage, expectations and needs from various stakeholders.•Collaborated with multiple departments to perform risk analysis by discerning and identifying process limitations.•Supported project change management by creating business process maps, training materials and SOPs.•Scoped and facilitated the creation of exception-based reporting to ensure SLAs and KPIs were met organizationally.•Traveled to various branches across Canada for project roll-out and to provide hands on training. •Followed-up with staff to ensure company-wide understanding and compliance with process. Show less

Richmond, Bc

•Documented, developed and improved existing parameters, policies, procedures, processes and practices pertaining to internal Compliance and Risk Mitigation. •Fulfilled operational due diligence tasks related to Commercial Insurance, Criminal Background Checks and Workers’ Compensation. •Gathered, documented, audited and monitored vendor information and ensured that all policies were being followed throughout a medium-sized Vendor network. •Ensured that internal staff and external… Show more •Documented, developed and improved existing parameters, policies, procedures, processes and practices pertaining to internal Compliance and Risk Mitigation. •Fulfilled operational due diligence tasks related to Commercial Insurance, Criminal Background Checks and Workers’ Compensation. •Gathered, documented, audited and monitored vendor information and ensured that all policies were being followed throughout a medium-sized Vendor network. •Ensured that internal staff and external contractors followed compliance policies and identified deficiencies. •Created a library of SOPs and training documentation related to best practices.•Aided in the identification and resolution of multiple levels of operational risk.•Established and managed multiple Excel database related to daily activities for tracking purposes.•Created detailed analytical reporting for various stakeholders including Managers, Directors and Executives. Show less

Montreal, Quebec

• Designed and implemented procedural documentation on an on-going basis, while creating and improving existing Corporate-level services.• Grew and further developed internal Corporate Services, while undertaking the responsibility of a Product Manager.• Liaised with the Vice-President of Business Development and Director of Sales to procure business-cases and specified how Corporate Services could benefit clients for sales pitches and marketing materials. • Served as a technical… Show more • Designed and implemented procedural documentation on an on-going basis, while creating and improving existing Corporate-level services.• Grew and further developed internal Corporate Services, while undertaking the responsibility of a Product Manager.• Liaised with the Vice-President of Business Development and Director of Sales to procure business-cases and specified how Corporate Services could benefit clients for sales pitches and marketing materials. • Served as a technical resource internally and externally to provide compliance related insight.• Conducted Article of Incorporation Searches, Civil Court Searches, Lien Searches, Corporate Credit Checks and Bankruptcy Searches to ensure compliance for a variety of clients.• Documented and updated compliance activities and records. Show less

• Worked in Business Development on a project with continuously changing criteria.• Prepared and provided detailed reports for management regarding customer compliance. • Ensured that contractors and businesses met our clients’ criteria on an on-going basis.• Met a clients’ changing set of compliance requirements through on-going correspondence while providing and recommending procedural changes.• Helped to create and… Show more • Worked in Business Development on a project with continuously changing criteria.• Prepared and provided detailed reports for management regarding customer compliance. • Ensured that contractors and businesses met our clients’ criteria on an on-going basis.• Met a clients’ changing set of compliance requirements through on-going correspondence while providing and recommending procedural changes.• Helped to create and enact new business procedures.• Acted as a liaison between multiple parties providing support and detailed information.• Conducted criminal background and credit history checks. Show less

• Conducted in-depth analytical and investigative reference interviews on behalf of a variety of clients.• Worked in a team-based environment to ensure workflow was completed appropriately.• Verified and cross-referenced resumes, cvs and cover letters with consent form to ensure the legitimacy of candidate claims.• Verified dates of employment and education history. • Provided exceptional customer service and received commendations from several clients.

Bachelor Of Arts, Specialization Urban Planning

Social Science Dec, Law And Society