Philip Williams Email & Phone Number

▪ Delivered ongoing support to 120 users daily ensuring resolution of issues within 1-3 days asoutlined by the Service Level Agreement.▪ Executed quarterly training sessions for Sales Cloud to selected groups and held one on oneonboarding for new employees. This approach maintained a user adoption rate of over 95%.▪ Facilitated the auditing team by creating over 50 reports to track each department's KPIs. Thisreduced the auditing time at the end of the financial year by over 70%.▪ Improved sales and marketing efficiency by over 50% automating yearly target assignments,producing real-time performance insights. Achieved using a combination of custom objects,record-triggered Flows, reports, dashboards, and a custom Lightning App.▪ Led a 4-month Salesforce overhaul to align with new financial year goals. This involvedautomating new processes, enhancing the security using permission sets and groups andimproving the UI all without user disruption.▪ Collaborated in monthly meetings with the change management team to define newrequirements, address user pain points, improve existing business processes, and communicatethe progress of feature updates.▪ Accelerated Salesforce deployments by over 50% using DevOps Center, managing the entireprocess from sandbox to UAT and production. Leveraged Azure DevOps for comprehensive agileproject management and documentation.▪ Executed the design and development of a legacy purchasing application, onto the Salesforceplatform within 7 months. This rebuild enhanced the user experience, reduced processing timeby 30%, and empowered the finance department with real-time spend analysis.

Delivered comprehensive Microsoft 365 administration and support for 150 users, specializing inExchange, Sharepoint, Teams, and Office applications.▪ Implemented Microsoft InTune to centralize the management of over 200 devices, this increasedoperational efficiency by over 90%.▪ Deployed Microsoft XDR to enhance the organization’s security posture. This achieved a 90%improvement in promptly detecting, investigating, and responding to attacks aimed at endpoints,emails, and identities.▪ Configured Veeam Backup & Replication as a disaster recovery solution for 20 virtual machines,4 physical servers, and network storage minimizing potential downtime through regular backupsand rapid recovery processes.▪ Collaborated with senior management to develop the department’s annual strategic plan, budgetand bi-annual operational work plans for the team.▪ When required represented the manager regarding important departmentdecisions. This fostered leadership growth and collaborative team environment.▪ Led a project to upgrade network infrastructure, collaborating with an external contractor toimplement redundancy measures and modernize hardware; enhancing reliability by 40%.▪ Developed comprehensive documentation and diagrams for over 70 network devices whichresulted in a 50% reduction in troubleshooting time.▪ Upgraded all servers from Windows Server 2012 to 2019, leveraging core editions whereapplicable and consolidated workloads into virtual machines. This reduced physical servers by20%.▪ Leveraged Windows Autopilot to streamline device provisioning, reducing setup time by 75% andensuring consistent configurations.▪ Configured Windows Update for Business across endpoints using Group Policy and inTune, thisreduced system vulnerabilities by 80% and accelerated patch deployment time by 35%.

▪ Delivered ongoing support to 150 users across 4 geographic locations daily ensuring resolutionof issues within 1-3 days as outlined by the Service Level Agreement.▪ Administered and maintained an Active Directory domain ensuring users had uninterruptedaccess to network resources in the Windows Server 2012 environment.▪ Managed a hybrid server environment, resulting in 70% reduction in management time byleveraging Windows Server Manager, Admin Center, other RSAT tools, and PowerShell scriptingto automate repetitive tasks.▪ Procured essential consumables and supplies for 150 staff members by conducting thoroughneeds assessments and using efficient vendor and inventory management.▪ Secured network traffic using the FortiGate firewall by configuring rules, security profiles,SD-WAN optimization, VLAN segmentation, and routing.▪ Designed and deployed Fortigate’s integrated wireless solution to provide 100% coverage forcorporate and guest users, resulting in improved user productivity.▪ Monitored system and network performance using Zabbix, preventing potential issues, resultingin 40% reduction in system downtime.▪ Segmented the organization’s network without disruption in user services. By implementing multipleVLANs this improved network security and boosted performance by over 80%.▪ Implemented a PfSense firewall with an OpenVPN server to securely enable remote users andexternal IP phones to access the corporate network.▪ Upgraded the organization's analog PBX to a replicated, virtualized Asterisk VOIP solution. Thisimproved the overall business continuity plan and minimized downtime by over 90%.▪ Managed a Linux VPS to ensure 3 websites and 2 applications achieved 99% availability.

Led a 6-month project that transitioned Windsor Wellness from a desktop-based system to acloud-based solution on the Salesforce Platform. This involved designing and developing a ServiceCloud application for comprehensive patient records management.▪ Developed a custom data model to track patient interactions and assigned treatment plans. Thisstructure led to a 90% reduction in data discrepancies and improved compliance with healthcarestandards.▪ Automated patient processing using Salesforce Flow. This reduced registration time by over 50%while streamlining transitions from the front desk to the nurse's station and healthcare provider.▪ Designed reports to track patient treatment progress and provide analytics to optimize customerservice areas such as wait times and follow-up care. This increased overall customer satisfactionby 15% within the first month.▪ Leveraged Excel and Dataloader to migrate over 24,000 records with 99% accuracy.

Kingston, Jamaica

▪ Designed and developed custom web applications using PHP frameworks.▪ Had oversight for all web based projects to ensure on time delivery and within budget.

Stony Brook, New York, United States

▪ Led an 8-member team that successfully designed and developed an online bookstore for SUNY Stony Brook using J2EE Servlet and JSP technology.▪ Ensured programmers maintained delivery timelines according to the project’s schedule.▪ Gathered and documented the user requirements for the application.▪ Reviewed the code written by each programmer to ensure it adhered to proper coding standards and was well documented.▪ Utilized Unit Testing methods to ensure all functions written by the team produced the desired results.

New York, New York, United States

▪ Configured multiple Web (Apache HTTP Servers), Mail (Qmail), DNS (Bind) and Database (MYSQL) servers for web hosting using the FreeBSD UNIX operating system.▪ Remotely managed all servers to ensure maximum up time.▪ Created and managed customer accounts for web hosting using Parallels H-Sphere.▪ Dealt with queries and issues for local and international customers.

Bachelor'S Degree, Computer Science

Mathematics And Computer Science