Philip Williams Email & Phone Number

• Delivered ongoing support to 120 users daily ensuring resolution of issues within 1-3 days asoutlined by the Service Level Agreement.
• Executed quarterly training sessions for Sales Cloud to selected groups and held one on oneonboarding for new employees. This approach maintained a user adoption rate of over 95%.
• Facilitated the auditing team by creating over 50 reports to track each department's KPIs. Thisreduced the auditing time at the end of the financial year by over 70%.
• Improved sales and marketing efficiency by over 50% automating yearly target assignments,producing real-time performance insights. Achieved using a combination of custom objects,record-triggered Flows, reports.
• Led a 4-month Salesforce overhaul to align with new financial year goals. This involvedautomating new processes, enhancing the security using permission sets and groups andimproving the UI all without user disruption.
• Collaborated in monthly meetings with the change management team to define newrequirements, address user pain points, improve existing business processes, and communicatethe progress of feature updates.

• Delivered comprehensive Microsoft 365 administration and support for 150 users, specializing inExchange, Sharepoint, Teams, and Office applications.
• Implemented Microsoft InTune to centralize the management of over 200 devices, this increasedoperational efficiency by over 90%.
• Deployed Microsoft XDR to enhance the organization’s security posture. This achieved a 90%improvement in promptly detecting, investigating, and responding to attacks aimed at endpoints,emails, and identities.
• Configured Veeam Backup & Replication as a disaster recovery solution for 20 virtual machines,4 physical servers, and network storage minimizing potential downtime through regular backupsand rapid recovery processes.
• Collaborated with senior management to develop the department’s annual strategic plan, budgetand bi-annual operational work plans for the team.
• When required represented the manager regarding important departmentdecisions. This fostered leadership growth and collaborative team environment.

• Delivered ongoing support to 150 users across 4 geographic locations daily ensuring resolutionof issues within 1-3 days as outlined by the Service Level Agreement.
• Administered and maintained an Active Directory domain ensuring users had uninterruptedaccess to network resources in the Windows Server 2012 environment.
• Managed a hybrid server environment, resulting in 70% reduction in management time byleveraging Windows Server Manager, Admin Center, other RSAT tools, and PowerShell scriptingto automate repetitive tasks.
• Procured essential consumables and supplies for 150 staff members by conducting thoroughneeds assessments and using efficient vendor and inventory management.
• Secured network traffic using the FortiGate firewall by configuring rules, security profiles,SD-WAN optimization, VLAN segmentation, and routing.
• Designed and deployed Fortigate’s integrated wireless solution to provide 100% coverage forcorporate and guest users, resulting in improved user productivity.

• Led a 6-month project that transitioned Windsor Wellness from a desktop-based system to acloud-based solution on the Salesforce Platform. This involved designing and developing a ServiceCloud application for.
• Developed a custom data model to track patient interactions and assigned treatment plans. Thisstructure led to a 90% reduction in data discrepancies and improved compliance with healthcarestandards.
• Automated patient processing using Salesforce Flow. This reduced registration time by over 50%while streamlining transitions from the front desk to the nurse's station and healthcare provider.
• Designed reports to track patient treatment progress and provide analytics to optimize customerservice areas such as wait times and follow-up care. This increased overall customer satisfactionby 15% within the first.
• Leveraged Excel and Dataloader to migrate over 24,000 records with 99% accuracy.

Kingston, Jamaica

• Designed and developed custom web applications using PHP frameworks.
• Had oversight for all web based projects to ensure on time delivery and within budget.

Stony Brook, New York, United States

• Led an 8-member team that successfully designed and developed an online bookstore for SUNY Stony Brook using J2EE Servlet and JSP technology.
• Ensured programmers maintained delivery timelines according to the project’s schedule.
• Gathered and documented the user requirements for the application.
• Reviewed the code written by each programmer to ensure it adhered to proper coding standards and was well documented.
• Utilized Unit Testing methods to ensure all functions written by the team produced the desired results.

New York, New York, United States

• Configured multiple Web (Apache HTTP Servers), Mail (Qmail), DNS (Bind) and Database (MYSQL) servers for web hosting using the FreeBSD UNIX operating system.
• Remotely managed all servers to ensure maximum up time.
• Created and managed customer accounts for web hosting using Parallels H-Sphere.
• Dealt with queries and issues for local and international customers.

Bachelor'S Degree, Computer Science

Mathematics And Computer Science