Philip Chu Email & Phone Number

Raleigh, Nc, Us

Leading a team of scrum masters, product owners and software engineers within the Portfolio & Delivery organization. We implement and support the tools that build and deploy the Red Hat container-based products and, soon, also customer products. Our tools are used by the internal product engineering teams. Executing an Agile Coaching practice to support the scrum teams in our organization in our transformation journey.

Raleigh, Nc, Us

Leading a team of scrum masters, project managers and software engineers within the Portfolio & Delivery organization. We implement and support the tools that build and deploy the Red Hat Cloud products. Our tools are used by the internal product engineering teams. Executing an Agile Coaching practice to support the scrum teams in our organization in our transformation journey.

Boston, Massachusetts, Us

Coached and mentored a team of software engineers developing an innovative SaaS platform for electric utility companies.Designed and implemented work intake and management processes using Jira and Confluence. Advocated for and managed improved DevOps and production operations processes to increase productivity and reduce cost.Planned and managed execution of technical roadmap of platform improvements and enhancements.

Cambridge, Ma, Us

Developed and managed a 3-4 person team tasked with representing the 300+, globally-located Platform Operations organization in the product development process.Designed and implemented processes for operational readiness assessments of products preparing to launch, achieving an appreciable reduction in severe production incidents. Overhauled the new network creation process resulting in more efficient and manageable server deployment projects.Tracked and reported product roadmaps to assist in Platform Operations planning. Advocated for adoption of production operations best practices: monitoring and supportability, deployment and install, and, high availability and failover.

Cambridge, Ma, Us

Bridged the product transition between product engineering and production by representing the interests of the Akamai Platform Operations teams, which include the System Operators, Network Operations Command Center, Network Infrastructure Engineers, and other production support teams.As a core team member of the product development PACE process, participated in concept, requirements, architecture and design reviews; Led the production deployment planning and execution, including platform provisioning, alert and monitoring design and development, installation planning.__________________________________________________________________________________________________________Additional Professional ExperienceSenior Development Manager, Fidelity Investments, Boston, MAArchitect Software Engineering/Development Managed the Customer Relationship Management (CRM) applications for 7000+ Personal Investing (FPI) client services representatives, and, 1000+ Institutional Wealth Services (FIWS) and Family Office Services (FFOS) sales and service representatives. Led software team development of various back-office financial services applications.Director of Technology, ALI Technologies Incorporated, Needham, MA Headed the technical organization of a Lotus Notes consulting startup. Developed solutions for consulting engagements. Led product design and implementation of an application development tool.Principal Software Engineer, Lotus Development Corporation, Cambridge, MA Contributed to the design and development of business productivity applications: Lotus 1-2-3 and Lotus Notes.Software Engineer, ITP Boston, Inc., Cambridge, MA Implemented industrial automation software in support of custom process control, material handling, tools handling and quality control robotics automation.