Philip Cushing Email & Phone Number

Remote

Facilitated ceremonies for globally diverse team in the virtual remote space. Drove JIRA dashboard and reporting creation for multiple teams as a new release train was stood up to partner with two other trains under a single portfolio. Ran and supported Train level planning, ceremonies and reporting both during increment planning and during the increment.

Dallas, Texas, United States

Supported and coached SAFe Agile guidelines with multiple teams while introducing new software routines.Conducted virtual Program Increments in the SAFe Agile environment for a Release Train. Worked in the Control Room through dress rehearsals of software implementation release through concluding with the actual production implementation. Coached RTE.

Dallas/Fort Worth Area

• Implemented and administrated Agile tools including JIRA Cloud and Confluence supporting companies Agile Practices, including SAFe Agile Methodologies, as the RTE and Program Increment Coordinator.
• Managed implementation projects of various software as a solution for various business pillars including Trade Automation for governmental compliance and Adobe Sign with legal and vendor relations teams.
• Fiscally managed monthly and quarterly labor hours under the umbrellas of capital and expense. Maintained consistent feedback with IT leadership for responsiveness and control of capital expenses.
• Engaged in daily interactions with product managers, stakeholders, and other business partners within the organization to ensure that work is both brought into the team’s agile space and prioritized accordingly.

Dallas/Fort Worth Area

• Implemented of 3400 point of sale systems at all locations in North America managing interactions involving outside vendors and internal teams resulting with a hardened point of sale system delivered to the field.
• Sourced and administered an ITSM solution by implementing ServiceNow. This solution incorporated multiple software silos onto one software as a solution establishing a new platform of service that drove clearer.
• Guided and developed a team of 20-40 team members dependent upon the season or implementation project at the time.
• Developed multiple team support during project implementation with timed handoff between each the teams resulting in measurable service level management and development of robust knowledgebase articles for ongoing.
• Maintained staff levels through the maturation of contract employees into full-time employees as team members moved onto other information technology teams within the company.
• Guided additional teams including Desktop Support and Production Control teams while both were being redefined as a cultural change developed internally to provide more concise and analytical support as part of the.

Dallas/Fort Worth Area

• Customized and implemented an onboarding process providing the transfer of knowledge to new associates, improving retention and the success of these individuals in the environment.
• Redesigned a quality assurance process, using a grading scale aligning the levels of service provided by the service desk, and providing the guide rails of interaction for the teams’ success.

Dallas/Fort Worth Area

• Liaison during implementation of a new operating protocol and network updated created a created a period of disconnected understanding between the corporate office and the field locations providing a loop of constant.
• Compiled daily reports for IT Management teams highlighting the concerns of the stores through continuous discovery and analysis further evolving the update process with the information technology teams allowing for.

Dallas/Fort Worth Area

Providing a store knowledge skill set to the customer relations team at Pier 1 Imports corporate office. Interaction with the then eCommerce site, customers, customer and store challenges provided the daily backdrop of work. Learning the inner workings of the corporate structure after years in the store level and working with field level management.

• Training manager working in multiple locations actively sourcing candidates for the Management in Training and Senior Assistant Manager programs.
• Achieved sales growth in excess of 50% over plan when opening a new location.
• Promoted education and empowerment of store personnel while maintaining key performance indicators indicative of sales and promotional targets.

Bachelor'S, Informational Technology/Visual Communication

Bachelor Of Arts - Ba, Communication And Media Studies