Visionary, courageous leader focused on driving operational effectiveness, overcoming business challenges and providing innovative solutions to impact growth and profitability. Strong communicator driven to establish relationships with stakeholders across multiple business channels and with diverse populations. Strategic professional adept at leading projects simultaneously, exceeding expectations and driving profitable change.Examples of my achievements include: • Revamped customer support process, increased satisfaction and improved productivity. • Improved product delivery 30% by redesigning client process and improving tool integration. • Resolved client challenge and delivered timely solution; increased client confidence. • Successfully revised force protection plan, coordinating efforts with military units and civilian resources. • Designed and launched communication strategy, unified divisions, and improved wage expense allocation. • Formed new business unit, established infrastructure and successfully supported expansion efforts.• Successfully led and directed team through multiple high-profile events, maintained operational readiness and earned leadership confidence. • Spearheaded complex client project, achieved 100% uptime and saved $500K in labor costs. Specialties:Operations Leadership, Strategic Planning & Execution, Cost Control Measures, Project Management, Continuous Process Improvement, Customer Experience, Training & Development, Contract Negotiation, Cross-Functional Collaboration, Acquisition & Integration, Multi-Site Management, P&L Accountability, Process Design, Employee Engagement, Customer Satisfaction, Diversity & Inclusion, Change Management, Multi-Cultural Team Leadership, Market Strategy, Systems Integration, Program Management, #ONOContact me at philipwdenton@gmail.com.