Working primarily as a Support Engineer for Servelec’s SCOPE-X SCADA and telemetry system as the first point of contact for nationwide customers experiencing issues with critical water, oil, and airport UK infrastructure. Communications between customer and company relations. Understanding descriptions of problems and then working effectively with a team of 1st and 2nd line support engineers to diagnose and resolve issues within the Linux based bespoke systems. Responsible for facility management and wellness checks on remote confidential systems involving analysis and understanding of the bespoke utilities and hardware. As well as deploying upgrades, fixes, and new features on the systems. A more detailed reflective report on my time at Servelec Technologies is available on request.