Philip Eckerman Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Remote

Manchester, United Kingdom

-Consistently provided excellent customer service, preparing drinks to the highest standards and ensuring satisfaction. -Worked in a fast-paced environment, handling cash/card payments, recording accurate orders and ensuring stock levels were wellmaintained. -Established a good rapport with guests by anticipating their needs and resolving any issues where necessary.

Manchester, United Kingdom

-Promoted to this role from Guest Services Team Member after just 6 months with the company.-Responded to customer queries and needs efficiently including selling products, managing bookings and conflict resolution. -Trained multiple members of staff across a range of disciplines including customer service and software. -Developed an extensive knowledge of Xero Accounts Software as well as Galaxy and Spectrix ticketing platforms. -Successfully led the team to consistently hit or exceed upselling targets, achieving their upselling targets for four consecutive months in 2019.

Manchester, United Kingdom

-Regularly achieved monthly customer service KPI’s and sales targets leading to monthly bonuses.-Handled a large amount of customer complaints and queries with a large focus on de-escalation and problem solving. -Developed and maintained an extensive product knowledge in order to respond efficiently to customer queries. -Kept accurate records of customer interactions and corresponding cases, including sensitive personal information.

Manchester, United Kingdom

-Promoted to this role in under a year, having worked as a bartender with the company. -Developed my leadership skills, managing and co-ordinating a team in a fast-paced, busy environment. -Managed large private hire events including wedding receptions and corporate events. -Trained all new staff members, led monthly training sessions and assisted with recruitment. -Ran private cocktail masterclasses which required me to think of my feet and be responsive and engaging.

Manchester, United Kingdom

-Managed inbound calls, providing excellent customer service and assisting with online orders. -Developed an extremely in depth product knowledge and regularly recommended and upsold products to customers. -Provided technical assistance to customers and problem solving where necessary.

Newcastle Upon Tyne, United Kingdom

-Started as a Collection Administrator, providing tele-support to customers, I was quickly promoted to Project Coordinator. -Helped manage a government tender, writing business plans and reports, liaising and working with managers of large supermarketsand telecommunication companies. -Developed many transferrable skills including, customer service, organisation, time management, report writing and communication.