Phil Erven Ii Email & Phone Number

Cibolo, Tx, Us

• Provide comprehensive Information Technology, Cybersecurity, Intelligence, and support solutions to the U.S. Government.• Deliver Information Assurance services, as well as hardware and software support, while managing users for both the Army Reserve Intelligence Support Center Enterprise (ARISC) and the Military Intelligence Readiness Command (MIRC) HQ. This included overseeing Intelligence Desktop Support. Additionally, provided support for the Distributed Common Ground System-Army (DCGS-A).• Deliver desktop, notebook, printer, and scanner support services, encompassing setup, configuration, maintenance, troubleshooting, and information assurance tasks for military intelligence training computers.• Implements upgrades to newer operating systems and software certified by the US Army.• Administers setup, configuration, maintenance, troubleshooting, and information assurance for 30 Microsoft Windows servers, both physical and virtual.• Maintain drive and folder permissions on MIRC classified networks, offering user support.• Provide user support including responding to requests, troubleshooting issues, enabling, maintaining, and disabling user accounts and permissions, technical assistance with computer-based training, and support with remote systems.• Receive support requests via phone, email, or in-person from ARISC and MIRC HQ personnel, enters requests into a ticket system, troubleshoots, and resolves problems.• Prioritize requests according to command priorities, adhering to requirements for notification, response time, and completion time.• Track requests status through completion using the Government-provided tracking system.

San Antonio, Texas, United States

• Upheld government computer security regulations with precision.• Ensured Air Force Compliance through meticulous adherence to certification and accreditation processes.• Developed and upheld formal Information Systems Security Program, Network Security Plans, System Security Authorization Agreement (SSAA), and requisite computer security documentation.• Orchestrated comprehensive programs encompassing computer security training, security incident cleanup, certification and accreditation, certification testing, policy development, media sanitation, and implementation of computer security vulnerability protection measures.• Conducted rigorous security audits and supervised the configuration of multiple systems.• Conducted thorough security inspections of Information Systems, meticulously managing hardware and software entering and exiting the facility.• Oversaw security for both Local Area Networks (LANs) and Wide Area Networks (WANs).• Ensured alignment of policies, procedures, and standards with organizational objectives while meeting regulatory requirements.

Jbsa Lackland

• Administrator for Non-Classified Internet Protocol Router Network (NIPRNet), Secret Internet Protocol Router Network (SIPRNet), and Joint Worldwide Intelligence Communications System (JWICS) networks.• Provides maintenance for ADPE hardware and tracks equipment warranties.• Conducts installation, troubleshooting, and preventive and corrective maintenance on ADPE.• Addresses faulty units/components on-site or arranges repair through commercial centers or vendors when under warranty.• Performs installation, troubleshooting, and maintenance on AV Services equipment, arranging repairs as necessary.• Collaborated with the IT Equipment Custodian (ITEC) on maintenance, repairs, and warranty tasks, ensuring accurate inventory database management.• Offered advisory and assistance services as Registration Authorities (RA), Local Registration Authorities (LRA), and Trusted Agents (TA) to facilitate tasks on-site.• Ensured workstations adhere to Section 6.5.1 ("Specific Computer Security Technical Requirements") of the "USAF Medium Assurance RA/LRA Certification Practice Statement."• Managed certificate issuance in alignment with unit, Air Force (AF), Department of Defense (DoD), and National Security Strategy (NSS) certificate policies while ensuring compliance.• Participated in AF, DoD, and NSS audits and inspections, ensuring adherence to regulations and standards.

San Antonio, Texas Area

• Monitored Intelligence, Surveillance, and Reconnaissance (ISR) sensor networking, data processing, visualization, advanced analytics, and antenna systems across Non-Classified Internet Protocol Router Network (NIPRNet), Secret Internet Protocol Router Network (SIPRNet), Joint Worldwide Intelligence Communications System (JWICS), and National Security Agency Network (NSANet).• Leveraged military expertise to collaborate with Air and Space Operations Center (AOC) and/or Distributed Common Ground Systems (DCGS) system administration.• Provided round-the-clock monitoring of worldwide helpdesk services.• Tracked trouble tickets, managed job statuses, isolated faults, identified causes, trained, and assigned/ resolved/close tickets using 'ManageEngine ServiceDesk.'• Driven by results with a commitment to an "employee-first" approach, focused on innovation and delivering quality products and services to customers.• Prepared daily Situation Reports (SITREPs) and documented all business and trouble tickets via 'Confluence.'• Organized, created, maintained, and validated user and organizational accounts; implemented information protection standards on SIPRNet, JWICS, and NSANet.• Oversaw daily computer system performance and provided coaching to users on hardware or software usage across NIPRNet/SIPRNet/JWICS/NSANet.• Monitored NIPRNet, SIPRNet, JWICS, and NSANet for slow or failing components and promptly notified respective Field Service Representatives in case of outages or network issues.

• Served as a First-Line Supervisor, overseeing a team of technicians responsible for security patch installation. Proactive measure protected assets and effectively preventing potential malware breaches on government systems.• As the Lead Client Systems Administrator, oversaw $15K worth of command and control (C2) assets and addressed IT issues for a user base of 350 individuals.• Managed Remedy; directed 1,190 Information System trouble tickets, supported 215 customers and 286 network devices, maintained uninterrupted Information Technology business support• Implemented new services into production utilizing a method of procedure (MOP), ensured proper installation of cables, operating systems and software.• Performed quarterly user audits and account reconciliations, increasing server capabilities. Moreover, conducted audits of hardware and software, including commercial off-the-shelf (COTS) and government off-the-shelf (GOTS) products.• Directed the Information Assurance Officer team for executive command staff, meticulously preparing, reviewing, and updating risk management framework accreditation packages.• Installed new Microsoft Windows operating systems (Vista, Win 8, Win 10)• Enforced adherence to Configuration Management (CM) policy and procedures, guaranteeing robust system integrity.• Formulated and submitted system security packages while meticulously reviewing accreditation status.• Managed Authorized Service Interruption (ASI) requests, diligently tracking ASIs from initial requisition to resolution and de-conflicted with other agencies preventing conflicts and possible total network shutdown.

Associate'S Degree, Airframe Mechanics And Aircraft Maintenance Technology/Technician

Associate'S Degree, Computer/Information Technology Administration And Management

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