Philip Etherington Email & Phone Number

Australia

Brisbane, Queensland, Australia

Crest Electronics Leaders in Sound and Vision technology. Annual turnover in excess of $45million.Current: Outbound Business DevelopmentThis role requires B2B and B2C contacts on a daily basis utilising a high level of interpersonal skills developed over a lengthy period in customer service based sales roles.This office based role is results driven, and requires a self motivated person with a comprehensive understanding of the sales and business building process. High level numerical and verbal reasoning skills are also required with the ability to work autonomously. KPI's for this role include:Maximising distribution of products throughout the store and territory100% achievement of core range by store and territoryEnsure all products are merchandised according to planograms and/or account strategyUndertake store training on a regular cycle in order to improve product knowledge at store levelEnsure all active stores within the defined territory are called on at a predetermined callfrequencyUndertake regular business reviews at store levelUnderstand and propose localised marketing activity to drive store related opportunitiesEngage appropriate store personnel to manage slow and aged moving stockAchieve speed to market timeframes on new product launchesProvide timely market intelligence back to the Crest businessProvide regular reporting to

Service based position with both internal and external clients based in Australia, Hong Kong and China. Extremely analytical and high attention to detail is mandatory to success. This role requires interpretation of current market trends together with sales data to produced detailed senior management and board level reports. B2B and B2C contacts on a daily basis utilise a high level of interpersonal skills developed over a lengthy period in customer service based sales roles.Internal Sales Leader:Previous, Leadership of a high volume fast paced internal sales team. I was responsible for all facets of order placement including backorders, incremental sales and establishment of new accounts. My role required that I perform sales agent duties to develop, maintain and increase sales volume, manage returns and monthly price list preparation. I supervised up to four staff and crossed over into Technical Product Support when required. I also assisted in the service and support of fourteen sales agents around Australia on a daily basis. . Collaborating with members of the senior management key initiatives were executed to deliver critical quality improvements and record profit growth. (The company in doubled its revenue base from $22m to $45m in three years.Duties: General Management DutiesCustomer ServiceSales and follow-upStaff trainingComputer Spreadsheet and Database use.Business developmentContinuous improvement managementAgent services Australia wideFreight analysisFreight forwardingImport/Export documentationData analysis and statistical reporting to include SOH reports, In-Transit reports, volume analysis, capacity forecasts, financial reviews and board reporting.International vendor/customer communication/management.

Service based position with both internal and external clients based in Australia, Hong Kongand China. Extremely analytical and high attention to detail is mandatory to success. Thisrole requires interpretation of current market trends together with sales data to produceddetailed senior management and board level reports. B2B and B2C contacts on a daily basisutilise a high level of interpersonal skills developed over a lengthy period in customerservice based sales roles.

Previous, Leadership of a high volume fast paced internal sales team. I was responsible forall facets of order placement including backorders, incremental sales and establishment ofnew accounts. My role required that I perform sales agent duties to develop, maintain andincrease sales volume, manage returns and monthly price list preparation. I supervised up tofour staff and crossed over into Technical Product Support when required. I also assisted inthe service and support of fourteen sales agents around Australia on a daily basis. .Collaborating with members of the senior management key initiatives were executed todeliver critical quality improvements and record profit growth. (The company in doubled itsrevenue base from $22m to $45m in three years.

Role: As a commission based salesperson, it was my job to provide a high level of superior customer service and create new opportunities to grow the business. This role included customer meet and greet, qualifying and closure. This was a largely autonomous role in which I was responsible for meeting personal sales targets in order to earn commissions additional to base salary.Duties: Management DutiesCustomer ServiceSales and follow-upInventory management including order placement and sales forecasting.Spreadsheet and Database application use.

Role: To assist the management team with the effective and efficient day-to-day operation of the Brisbane retail Superstore. Providing a high level of professional customer service to create new opportunities to grow the business, increase sales and deliver KPI's. This role includes staff supervision, training cash handling, decision making, leading, contact with agents, reps, suppliers and logistics companies.Duties: Management TasksCustomer ServiceVisual MerchandisingPromotional/TV/Catalogue store tie-ups.Stock Replenishment.Inventory Management.Spreadsheet and Database application use.Customer contracts on behalf of 3rd part telecommunication companies, (Telstra, Optus, Vodaphone).Team Leading/Training/ Recruitment.

Role: To provide efficient and professional customer service, supervise staff, vendor account management and stock control. This position required being able to perform multiple tasks with specific outcomes, in a FMCG environment. Duties:Customer ServiceVisual MerchandisingPromotional/Catalogue tie-ups.Stock Replenishment.Team Leading/Training.DVD/CD Audio sales.Digital Camera sales.Brown Goods sales and service.Inventory Management.Vendor Management/liaison.

Role: To provide efficient and professional customer service and supervise staff. This position required being able to perform multiple tasks with specific outcomes, in a fast paced retail environment while interacting with and delivering a high level of customer service. Customer ServiceCash HandlingDisplay/Promotional tie upsStock ReplenishmentTeam LeadingPhoto Processing/Photographic salesComputer Games/Consoles salesBrown Goods sales and servicePDA ordering and inventory management; Camera House Role: This position required high level customer relation management, dealing with both amateur and professional photographers and media companies.Microsoft Word 95/98/2000 & Excel used for insurance quotesCommunication with staff membersStock ordersDuty Free sales and administrationDealer liaisonCash handlingInventory control

Camera HouseRole: This position required high level customer relation management, dealing with both amateurand professional photographers and media companies. · Microsoft Word 95/98/2000 & Excel used for insurance quotes · Communication with staff members · Stock orders · Duty Free sales and administration

Role: To assist with telephone and personal enquiries, computer processing,spreadsheet and general data entry. · Report writing · Communication with staff, senior personnel and clients

Bachelor, Business Management / E-Commerce

Certificate Iv, Workplace Health And Safety

Diploma, Frontline Management

Diploma, Information Technology - Application Programming And Design

Certificate Iv Networking, Information Technology - Computer Network Design And Implementation