-• Successfully launched two new optical stores: Miami Design District (MDD) and Brickell City Center• Recruited, hired and trained managers on product knowledge for new product roll outs in four out of five Miami stores; named district lead to recruit across state of Florida• Successfully handled all customer experience and relations from complaints to complements • Over saw all aspects of preparing and overseeing completion of all 3rd party work orders conducting maintenance in locations.• Ensured all team members had been trained and aware of all emergency procedures during all possible emergency situations that may arise. • Handled all store operations aspects of licensing, receiving, dispensing, final inspection and optician and doctor relations • Established creative marketing and community partnerships to drive business • Hired/developed 30+ team members to be promoted, earning recognition for growing talent • Lead store teams to consecutive +85% employee engagement in 2020 and 2021• Awarded “Top Retail Customer Experience Score” in the entire company USA (2020)

• Managed three Macy’s stores: Aventura Mall, Pembroke Lakes simultaneously during Q4 2018 to successful KPI’s

•• Successfully launched two new optical stores: Miami Design District (MDD) and Brickell City Center• Recruited, hired and trained managers on product knowledge for new product roll outs in four out of five Miami stores; named district lead to recruit across state of Florida• Successfully handled all customer experience and relations from complaints to complements • Handled all store operations aspects of licensing, receiving, dispensing, final inspection and optician and doctor relations • Established creative marketing and community partnerships to drive business • Hired/developed 30+ team members to be promoted, earning recognition for growing talent • Lead store teams to consecutive +85% employee engagement in 2020 and 2021• Awarded "Top Retail Customer Experience Score" in the entire company USA (2020)

•• Launched brand new retail store, hired and trained 12 staff, monitor standards• Increased company sales to #2 company-wide within three months of store opening• Grew client capture rate to 67%, the third highest in company• Managed daily business functions, P&L, projected monthly sales and payroll

• Strengthened time-management skills by simultaneously managing all daily business functions for two top-performing stores in Miami• Increased internal client capture rate from 8% to 22%• Decreased annual shrink results from 10% to 3% • Increased annual conversion rate from 10% to 15% (+50% YTD)• Trusted with all human resources management, including the development of hiring practices as well as training both external and internal candidates• Managed visual standards, marketing contests and promotions• Determined the placement of new collections according to unique store layout, while upholding all loss-prevention policies

• Implemented all visual standards and marketing strategies in line with the company brand, while managing daily operations within a Flagship store on Lincoln Road in Miami Beach, FL• Drove daily sales with an entrepreneurial spirit, surpassing annual sales goals consistently • Developed a team-player mentality while partnering with the Store Manager to hire talent and engage in other human resource responsibilities • Maintained and trained staff to uphold flagship standards and practices• Applied analytical decision-making to determine the placement of new collections according to unique store layout • Increased annual conversion rate from single digits to double digits• Upheld and maintained all loss prevention policies