Philip Hsia Email and Phone Number
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Accomplished general manager with proven track record of delivering strong P&L results. Extensive experience leading multi-national businesses, teams, and partnerships. Successful in leveraging cross-functional experience in marketing, sales, technology, operations, and products to drive sustained business performance. Recognized as a strategic and innovative leader with high integrity and standards. Known as a committed people leader who takes pride in the success of the team. Specialties:• Data-driven marketing• Strategic alliances & partnerships• Global/international leadership• P&L management• Customer experience• Business transformation• Operational Risk management• Regulatory compliance and remediation
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President, Global Travel InsuranceTokio Marine Hcc 2018 - PresentHouston, Tx, Us
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Svp, Head Of Strategy And Business Controls, Cards And Retail ServicesWells Fargo 2016 - 2018San Francisco, California, Us -
President, Aig Travel, AmericasAig 2014 - 2016New York, Ny, UsLed Travel Guard business in United States, Canada, and Latin America. Managed travel insurance and assistance P&L of $400 MM in premiums. Responsible for cross-functional team of sales, product, underwriting, assistance operations, claims, technology, and direct marketing. Led transformation effort, achieving profit growth through improved underwriting results, increased operating expense efficiency, and growth in profitable channels. -
Vice President/General Manager, Insurance Services, Global Network & International Consumer ServicesAmerican Express 2011 - 2014New York, Ny, UsGeneral Manager with full P&L responsibility for international American Express insurance intermediation in 21 markets. Led team of 270 people to provide both general insurance products and NAC to all AmEx international proprietary consumer and small business cardmembers. Key accomplishments: accelerated revenue growth, improved operating margins, deployed comprehensive international operational risk management program, and expanded digital channels, capabilities, and products. -
Vice President, Customer Management, International Consumer And Small Business ServicesAmerican Express 2008 - 2011New York, Ny, UsLed international team of 90 people based in NY, London, Toronto, Phoenix, and Gurgaon in developing marketing strategies enabled by predictive models that drove digital and offline channels to increase the loyalty and engagement of AmEx Cardmembers in 21 proprietary markets, including Australia, Canada, UK, Italy, Japan, and Mexico. Led development and execution of key organizational strategies across markets in: Top/High Value Cardmembers, Spend Engagement, Cross Sell, Retention, and Online servicing. Responsible for Cardmember Privacy policy, procedures, and capability development.
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Vice President, Strategic Relationships GroupAmerican Express 2005 - 2008New York, Ny, UsLed team of 12 in managing the largest merchant accounts in telecom, online payments and paid search. Developed and executed marketing strategy to leverage AmEx database capabilities to drive new customer acquisition for merchants and increase card spend volumes with innovative marketing campaigns.
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Vice President, Global PartnershipsAmerican Express 2003 - 2005New York, Ny, UsResponsible for developing and executing strategy for growing AmEx card acceptance and co-brand card and distribution partnerships with Costco Wholesale in US, Canada, Mexico, Puerto Rico, Japan, and Taiwan. On cross-functional deal teams that signed long-term contract renewals in US and Canada. Led development of marketing and business development programs to grow key network economic drivers e.g. co-brand spend volumes, coverage, and alternative channel card acquisition in multiple markets. Received Chairman’s Award for Innovation in 2004.
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Vice President, New Industries DevelopmentAmerican Express 2003 - 2003New York, Ny, UsLed team in developing sales and marketing strategy to gain card acceptance with leading insurance companies as well as to grow AmEx card usage for consumer insurance expenses. Team achieved 35% revenue growth. Developed and grew senior management relationships with leading consumer insurance and financial services firms.
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Director, New Industries DevelopmentAmerican Express 2001 - 2003New York, Ny, UsCo-lead in developing Automatic Bill Payment initiative as a driver of both spend volume growth and Cardmember retention. Rolled out across issuer and network groups as multi-year strategic priority. Led team in developing strategy and direct marketing programs that grew AmEx card usage for consumer and corporate telecom expenses by 27%.
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Director, Strategic Planning And Business DevelopmentAmerican Express 1999 - 2001New York, Ny, UsJoined as Senior Manager in AmEx's internal strategy consulting group. Promoted to Director in June 2001. Projects included online consumer-to-consumer payment product development, consumer lending competitive benchmarking, UK online brokerage and banking product development, Membership Rewards bonus points sales strategy, and Membership Rewards points redemption cost optimization.
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Manager, Catering SalesWaldorf-Astoria Hotel (Hilton Hotels) 1994 - 1997New York, Ny, Us -
Operations ControllerWaldorf-Astoria Hotel 1992 - 1993New York, Ny, Us
Philip Hsia Skills
Philip Hsia Education Details
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Cornell Johnson Graduate School Of ManagementFinance And Strategy -
Cornell UniversitySchool Of Hotel Administration
Frequently Asked Questions about Philip Hsia
What company does Philip Hsia work for?
Philip Hsia works for Tokio Marine Hcc
What is Philip Hsia's role at the current company?
Philip Hsia's current role is President, Global Travel Insurance, Tokio Marine HCC.
What is Philip Hsia's email address?
Philip Hsia's email address is ph****@****hcc.com
What is Philip Hsia's direct phone number?
Philip Hsia's direct phone number is +121245*****
What schools did Philip Hsia attend?
Philip Hsia attended Cornell Johnson Graduate School Of Management, Cornell University.
What skills is Philip Hsia known for?
Philip Hsia has skills like Strategy, Credit Cards, Strategic Partnerships, Customer Acquisition, Analytics, Marketing Strategy, Business Development, Cross Functional Team Leadership, Direct Marketing, Marketing, Loyalty Marketing, Relationship Management.
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