Customer Service Management: Experience aiding travelers with inquiries, booking reservations, and offering information about area attractions to ensure a pleasant travel experience.Office Administration: Oversee day-to-day office operations, such as appointment scheduling, travel itinerary coordination, and precise booking and payment tracking.Event Coordination: Organise and coordinate tours and events, including logistics such as transportation, lodging, and vendor communications, to guarantee a smooth execution.

Established and maintained strong customer connections, as well as aided with all necessary client inquiries. Identified opportunities (lead generation) and created sales Tanzania. Attracted new clients (sales) in international trade, such as exporters and importers, by providing trade finance services such as LC (Letter of Credit), SBLC (Stand-by Letter of Credit), and BG (Bank Guarantee), which are required to trade successfully in the worldwide market.

Customer Service: Experienced in dealing with customers, handling account-related queries, ensuring timely resolution of complaints, hence improved customer satisfaction, by 15% through personalized services.Data management: Simplified the data entry process for clients' accounts, lowering errors by 30% and assuring more accurate record-keeping.Sales performance: Helped the team meet its sales target by upselling banking products like Malaika and Simbanking resulting in a 10% increase in product adoption among existing clients